Super Service : Seven Keys to Delivering Great Customer Service, even When You Don't Feel Like It!, even When They Don't Deserve It! (Paperback)

Author: Gee, Jeff

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Product Overview

Originally published in 1999, "Super Service" has become the go-to book customer service representatives and managers turn to for expert advice on how to deal with difficult customers and challenging situations. Now, it has been completely revised and expanded to address current issues faced by customer service professionals.

Specifications

Publisher McGraw-Hill
Mfg Part# 9780071625791
SKU 210613341
Format Paperback
ISBN10 0071625798
Release Date 5/1/2009
Product Attributes
eBooks Kobo
Book Format Paperback
Edition 0002
Number of Pages 0240
Publisher McGraw-Hill
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$86.06 + $5.98 shipping
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