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The Experience! How to Wow Your Customers and Create a Passionate Workplace (Hardcover)

Author:  Lior Arussy
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Format: Hardcover
Condition:  Brand New
In Stock: Usually Ships within 24 hours
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Product Details:

Format: Hardcover
ISBN-10: 1578203066
ISBN-13: 9781578203062
Sku: 31033030
Publish Date: 6/11/2007
Dimensions:  (in Inches) 8.75H x 5.75L x 0.5T
Pages:  128
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"''A ''must-read'' for managers; this is a great guide for pulling the customer back into your management loop."'' -- Jerry Vass, author of "Soft Selling in the Hard World " "''Lior Arussy spins a cautionary tale for the transition companies m"
"The Experience" is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.
From the Publisher:
The Experience! is the journey of Joseph Jacobs, a frustrated call center manager who is trying to deliver better service to customers despite a highly unmotivated staff. As he struggles to find his way, he discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work. In an easy-to-read style, this book provides solutions to implement for immediate improvement in customer service and loyalty. The lessons learned include: treat others as you want to be treated; and keep customers excited - if you provide them with an experience beyond consistency, then they will have no reason to go elsewhere.'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.' ? Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tale for the transition companies mThe Experience is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.
Product Attributes
Product attributeBook Format:   Hardcover
Product attributeNumber of Pages:   0128
Product attributePublisher:   CRC Press
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