The Experience! : How to Wow Your Customers and Create a Passionate Workplace (Hardcover)

Author: Arussy, Lior

Customer Reviews   Write a Review

Be the first to review this item and earn 25 Rakuten Super Points™

Product Overview

"''A ''must-read'' for managers; this is a great guide for pulling the customer back into your management loop."'' -- Jerry Vass, author of "Soft Selling in the Hard World " "''Lior Arussy spins a cautionary tale for the transition companies m"
"The Experience" is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.


Publisher Taylor & Francis
Mfg Part# 9781578203062
SKU 31033030
Format Hardcover
ISBN10 1578203066
Release Date 6/11/2007
Product Attributes
Book Format Hardcover
Number of Pages 0128
Publisher CRC Press
$40.64 + $2.98 shipping
Rakuten Super Points Earn 41 ($0.41) Rakuten Super Points™
What are Rakuten Super Points™?
Get rewarded when you shop! Earn 1 point per dollar spent. That's like getting cash back on every purchase. Easy to see matured points in checkout. Use points just like cash.
Learn More
Get this item for
(price with shipping)
(redeem points)
Format: Hardcover
Condition: Brand New
In Stock. Usually Ships in 1 to 2 business days
Please select an option to buy
Add to Cart

What is a Marketplace and Shop Owner?
  • Our marketplace is a platform where approved third-party retailers (Shop Owners) can sell their products
  • Items are sold and shipped by Shop Owners
  • Your credit card and personal information remain secure; meets all PCI Security Standards.
  • Purchases can only be returned to the Shop Owner
  • All purchases receive Rakuten Super Points™
Promotions & Offers (1)
  •  custom promo
    5% Back* Sitewide with Promo Code Rewardme *See page for details