The Experience! : How to Wow Your Customers and Create a Passionate Workplace (Hardcover)

Author: Arussy, Lior

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Product Overview

"''A ''must-read'' for managers; this is a great guide for pulling the customer back into your management loop."'' -- Jerry Vass, author of "Soft Selling in the Hard World " "''Lior Arussy spins a cautionary tale for the transition companies m"
"The Experience" is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.

Specifications

Publisher Taylor & Francis
Mfg Part# 9781578203062
SKU 31033030
Format Hardcover
ISBN10 1578203066
Release Date 6/11/2007
Physical
Dimensions (in Inches) 8.75H x 5.75L x 0.5T
From the Publisher
Editors Note The Experience! is the journey of Joseph Jacobs, a frustrated call center manager who is trying to deliver better service to customers despite a highly unmotivated staff. As he struggles to find his way, he discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work. In an easy-to-read style, this book provides solutions to implement for immediate improvement in customer service and loyalty. The lessons learned include: treat others as you want to be treated; and keep customers excited - if you provide them with an experience beyond consistency, then they will have no reason to go elsewhere.
Editors Note 1 'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.' ? Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tale for the transition companies mThe Experience is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.
Product Attributes
Book Format Hardcover
Number of Pages 0128
Publisher CRC Press
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