The Experience! : How to Wow Your Customers and Create a Passionate Workplace (Hardcover)

Author: Arussy, Lior

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Product Overview

"''A ''must-read'' for managers; this is a great guide for pulling the customer back into your management loop."'' -- Jerry Vass, author of "Soft Selling in the Hard World " "''Lior Arussy spins a cautionary tale for the transition companies m"
"The Experience" is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.

Specifications

Publisher Taylor & Francis
Mfg Part# 9781578203062
SKU 31033030
Format Hardcover
ISBN10 1578203066
Release Date 6/11/2007
Product Attributes
Book Format Hardcover
Number of Pages 0128
Publisher CRC Press
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