The Experience! : How to Wow Your Customers and Create a Passionate Workplace (Hardcover)

Author: Arussy, Lior

Customer Reviews   Write a Review

Be the first to review this item and earn 25 Rakuten Super Points™

Product Overview

"''A ''must-read'' for managers; this is a great guide for pulling the customer back into your management loop."'' -- Jerry Vass, author of "Soft Selling in the Hard World " "''Lior Arussy spins a cautionary tale for the transition companies m"
"The Experience" is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.


Publisher Taylor & Francis
Mfg Part# 9781578203062
SKU 31033030
Format Hardcover
ISBN10 1578203066
Release Date 6/11/2007
Product Attributes
Book Format Hardcover
Number of Pages 0128
Publisher CRC Press
Sold Out
Sorry, you missed the deal!
This product is currently not available.