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Human resource professionals and managers are regularly conducting interviews with employees and job candidates, and any mistakes they make can be expensive." The Interviewer''s Handbook" gives the interviewer advice on interview techniques for a variety of workplace situations, including recruitment interviews, performance appraisals, attendance and absence management, discipline and grievance management, and accident investigation. This book offers expert advice on the use of effective questioning techniques and how to get the most benefit out of the questioning. It provides in-depth guidance on the role that body language plays and examines the significance of listening techniques. It also shows how to encourage dialogue and avoid conflict in sensitive situations. Case studies and scenarios are provided throughout to illustrate these techniques and how they get the best out of the interviewee and interviewer.