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The Ownership Quotient : Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage (Hardcover)

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Product Overview

Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business.

Specifications

Publisher Perseus Distribution Services
Mfg Part# 9781422110232
SKU 205688155
Format Hardcover
ISBN10 1422110230
Release Date 12/8/2008
Product Attributes
Book Format Hardcover
Number of Pages 0225
Publisher Harvard Business School Press
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