|| Presenter Erin A. Olsen has been spreading her enthusiasm and vision for the power of desktop technology since 1994 to more than 37,000 people in seven countries. Since founding PCKeys Technology Solutions, she has authored more than 39 CBT titles, developed hundreds of courses and effectively presented to thousands. Erin uses real world non-technical methods to explain technical concepts and works to provide examples and suggestions for everyone, regardless of their age, experience, career or specific type of work. Erin is able to do this because of her unique approach to teaching as well as her background that includes formal education in Information Technology and Education with an emphasis in Instructional Design and Technology (B.I.T., M.ED.), technical expertise, real-world experience and understanding of adult learning. Erin's unique combination of personality and skills allow her to provide an enhanced learning experience for all that is effective, engaging and memorable.