Turn Your Customer on (Paperback)
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|Nothing affects customer perception of a strategy or brand more than a personal experience (or listening to someone share that experience ). Customer service consultants Kevin Billingsley and Brooke Billingsley show managers and employees 23 ways to create a positive and memorable customer experience. The authors developed these lessons after over a decade of customer service consulting and creating mystery shopping programs that have tracked hundreds of thousands of customer service encounters. *Author: Billingsley, Kevin/ Billingsley, Brooke *Binding Type: Paperback *Number of Pages: 236 *Publication Date: 2006/09/01 *Language: English *Dimensions: 9.00 x 6.00 x 0.54 inches|