Very difficult to setup
1. No default dictionary come with the pen, you have to load dictionary before you can use it; 2. Very difficult to follow user manual, even for an experienced software developer; 3. Very complicated to link the pen to PC and set up the dictionaries; 4. American Heritage Dictionary is not on the CD, and no where to be found; 5. Customer support has nobody answer the phone in normal business hours; 6. Scan and translation performance is mediocre, 70% of the time, you won't be able to scan the word you like to look up.
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