Good Scanner, Vista Issues
I bought the DocuMate 520 scanner for my office, needing a high capacity/throughput scanner for several of our applications. The Documate 520 was included in my final selection list because it had all of the functions I wanted and claimed to be Vista compatible at a "middle of the road" price (when compared to scanners with similar functionality). <p> When attempting to install the software on a Vista machine, the automatic install failed mid-way through. I went to the Xerox web site, and it turns out there is a newer "vista compatible" version of the software for download from the Internet, including Vista drivers that are still clearly marked "beta". So much for Vista compatible out of the box. Also, not all of the "included in the box" software is available for download. You have to call customer support and have them send you a CD with the extra software if you want to have full functionality (and, if your purchase was more than 30 days ago, they charge you for shipping - adding insult to injury). Meanwhile, buried in the instructions on the web is a warning that attempting to install parts of the software versons that came in the box on a machine running Vista would cause "irreparable harm" to my OS and that Xerox would provide no technical support if I attempted to do so. <p> I've been able to get the scanner working on our Vista PC, but there are still some annoying glitches (for instance, it won't save the settings from your most recent scan, so every time we scan we have to change back to "automatic document feeder" and "8.5x11 paper" - default is flatbed and legal sized paper). It also sometimes leaves the scanning window open and locked when scanning from within other software. <p> Generally speaking, the Documate 520 is fast and scans clearly, but tends to be an expensive headache when trying to use it with Vista.
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