Rakuten.com believes that the majority of e-commerce marketplaces today were developed without the merchant in mind. Our mission is to empower merchants to build businesses, drive more sales, and cultivate a loyal customer base. We accomplish our mission via tools and human interaction. Rakuten.com offers a full suite of tools to manage and market your Rakuten store. We also believe in the power of human interaction and have built a team of account managers and support representatives. We reinvest the commissions and fees we collect into our loyalty program, Rakuten Super PointsTM, which gives customers money for future Rakuten.com purchases.
Our Account Managers or as we call them E-Commerce Consultants (ECCs), are here to provide best practices and sales tips. In order to give you a seamless onboarding process, we built out a support team who is here to help you navigate our tools. Our suite of tools is under constant development to ensure they offer the best experience possible.
While Rakuten.com services millions of loyal US consumers, we are owned by a large global organization. Rakuten operates the largest e-commerce site in Japan and has a global footprint and operates in many business verticals. Rakuten also owns many other sites and services you might already be using like Ebates, Viber, Kobo, Overdrive, Rakuten Marketing and has invested in Pinterest and Lyft.