Cash Back is a great thing… when you know if you got it, where it is and when it’s coming. We know it can be frustrating when it seems like someone hasn’t held up their end of the bargain, but when we promise Cash Back, we mean it.
To help, we’ve answered some of the most common questions below. So, look here before you start worrying about your missing Cash Back and wondering, “Where is my Cash Back?”
Two of the most common questions we get are “Why didn’t I earn Cash Back?” or “Why is my Cash Back not showing up?”
Naturally, you jump into a state of panic. But please, before you furiously inquire with the kind, beautiful souls of our Member Services team, know that it’s usually an easy fix and once you learn why, you’ll probably never miss out on Cash Back again.
One of the most common mistakes is forgetting to activate Cash Back. You come across a pair of boots you simply cannot and will not live without. You immediately add them to you cart, enter your memorized credit card number and BOOM. They’re yours. Oh, crap… the Cash Back.
See, if you had the Cash Back Button added to your browser, that never would’ve happened in the first place. It will literally popup like a whack a mole game when you’re on a participating merchant site, and we will be waiting there patiently until you activate your glorious Cash Back.
Other times, things get a bit confusing for us. A few common situations are…
You’re shopping on three different sites at once. We can handle a lot, but we don’t know where to give the Cash Back when it’s offered on all three of those sites.
You’re hopping around to different browsers.
You’re waiting too long after activating Cash Back to complete your purchase.
You’re looking for Cash Back on categories and products for which we just can’t offer. P.S. Don’t worry – we’re working hard to offer Cash Back EVERYWHERE.
You want instant gratification, but some stores just need a bit more time to report the order information we need to give you Cash Back.
Remember, we offer Cash Back at over 2,500 stores. Your Cash Back is out there, and we will do our best to ensure you get it. Patience and understanding, young padawan.
💡Pro tip: Activate Cash Back after you’ve finalized your shopping list and before adding items to your cart then checking out.
💡Another pro tip: Don’t forget to add your address or PayPal information to your Rakuten account so we can pay you. This isn’t really a pro tip, but you’d be amazed by the number of people who seem to not want their Big Fat Checks. It can’t just appear like magic – we need to know where to send the money!
So, there you have it. Missing Cash Back can be a thing of the past. Now, it’s time to celebrate all your Cash Back!
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