How to Check If Your Cash Back Button Is Working

If you’re not sure whether the Cash Back Button is working, or if it’s missing from your browser, try these fixes. You can also contact us.

1. Make sure you have the latest version of your browser.

Chrome

In the address bar, type chrome://settings/help and press return.

Edge

Click the three dots for “Settings and more” in the upper-right corner and then click “Settings.” Scroll down to “About this app” to see the browser version.

Firefox

In the address bar, type about:preferences and press return. Scroll down to “Firefox Updates” to see the browser version.

Safari

Click “Safari” at the left of the top menu bar and select “About Safari” to see the browser version.


2. Try uninstalling and reinstalling the Cash Back Button from your browser

First, follow these steps to uninstall the Button.

Chrome

To uninstall, hold down the control key while you click on the Button (or right-click on it) and then click “Remove from Chrome.”

If you don’t see the Cash Back Button, type chrome://extensions in the address bar, find “Rakuten Cash Back Button” and select “Remove.”

Edge

To uninstall, hold down the control key while you click on the Button (or right-click on it) and then click “Manage.” Then click “Uninstall” at the bottom.

If you don’t see the Cash Back Button, click on the three dots (Settings and more) in the upper-right corner and select “Extensions.” Hold down the control key while you click on the Button (or right-click on it) and select “Uninstall.”

Firefox

To uninstall, type about:addons in the address bar and find “Rakuten: The Free Cash Back Shopping Assistant.” Select “Remove.”

Safari

To uninstall, click “Safari” at the left of the top menu bar. Select “Preferences” and go to the “Extensions” tab. Select “Rakuten Cash Back” from the menu at the left, then click “Uninstall.”

If a pop-up appears telling you to remove the “Rakuten Ebates Cash Back” application, click “Show in Finder” and make sure Safari is closed. In the folder that appears, drag “Rakuten Ebates Cash Back” into the Trash.


3. Reinstall the Cash Back Button to your browser

Visit your browser store:

Chrome

Edge

Firefox

Safari

Follow the instructions to add the Cash Back Button to your browser. You’ll now see it in your browser’s toolbar.

Additional instructions for Edge:

  1. Click “Get” to install the Cash Back Button, and then click “Launch” on the apps page.
  2. A gray box will appear in the upper-right corner telling you that you have a new extension. Click “Turn it on.”
  3. Click on the three dots for “Settings and more” in the upper-right corner.
  4. Hold down the control key while you click on “Rakuten: The Free Cash Back Shopping Assistant” (or right-click on it) and then click on “Show next to address bar.”

Additional instructions for Safari:

Click “Safari” at the left of the top menu bar. Select “Preferences” and go to the “Extensions” tab. Check the “Rakuten Ebates Cash Back” box from the menu at the left to enable it.


4. Re-enable the Button

Your Button might not work if it’s been disabled by a browser update.

Chrome

In the address bar, type chrome://extensions/ and press return. Find the Rakuten extension and, in the lower-right corner, click the slider to toggle it to the right. The extension is enabled when the slider is blue.

Edge

Click on the three dots (Settings and more) in the upper-right corner and select “Extensions.” Click on “Rakuten: The Free Cash Back Shopping Assistant.”

Make sure the slider under “Rakuten: The Free Cash Back Shopping Assistant” is blue and labeled “On.”

To add the Button to your navigation bar, make sure the slider under “Show button next to the address bar” is blue and labeled “On.”

Firefox

Type about:addons in the address bar and find “Rakuten: The Free Cash Back Shopping Assistant.” Select “Enable.”

Safari

Click “Safari” at the left of the top menu bar. Select “Preferences” and go to the “Extensions” tab. Check the box next to Rakuten Cash Back in the left column.


5. Restart Your Computer

If you need more help, contact us.

Enable Cash Back