Making Changes to Your Reservation
Hotel reservations cannot be modified online. Some modifications can be accommodated by contacting Rakuten Hotels Customer Support at 1.800.390.8931.
Before you contact Rakuten Hotels to change your booking, check the hotel’s change and cancellation policy in your confirmation email.
- Guest name, bed type, smoking preference, special requests and accessibility options can be changed at no charge.
- Room type, number of guests and travel dates can be changed under very limited circumstances, and your hotel may charge you for the change. Additionally, these changes may result forfeiture of Cash Back rewards for your hotel stay.
Rakuten Hotels doesn’t charge for changes to your booking, but we must pass on any change fees that the hotel charges. Penalty fees are highest when cancellations occur within 48 hours of your scheduled check-in date. Any applicable fees or rate differences need to be paid with a credit card.