The following are the terms and conditions (the "Program Terms") governing the Rakuten Super Points™ Program (the "Program") owned and operated by Rakuten.com (the "Company") and offered to Rakuten.com customers ("Customer(s)") that have a valid Rakuten.com Account (an "Account").
By participating in the Program, Customer(s) can earn Rakuten Super Points™ ("RSP") subject to these Program Terms and RSP Account balance and availability. Customer(s) must have and use a valid Account to earn RSP by making purchases and using services through the Company or its affiliated companies including without limitation Rakuten, Inc, Rakuten Card USA, Inc. and Rakuten Asia, Pte. Ltd. (together the” Company Group”) Continued use of an Account and participation in the Program constitutes Customer’s consent and agreement to abide by the most current version of these Program Terms as may be posted from time to time at www.rakuten.com. Customer(s) are responsible for remaining knowledgeable as to any changes that the Company may make to these Terms and Conditions. Customer(s) must be signed into their Account to earn RSP.
Customer(s) will automatically become eligible and will begin to earn RSP by establishing an Account. To qualify for RSP, you must be logged into your account and make purchases by using the payment methods qualified by the Company. The qualified methods are credit and debit cards, PayPal, MasterPass, Visa Checkout, and Bitcoin. Orders paid with PayPal will earn RSP on purchases; however, RSP will be unable to be redeemed using PayPal. You cannot earn RSP by gift card purchases or by checking out as a guest (not-logged into your account). RSP may be earned at a rate of one (1) RSP for each dollar spent to purchase (excluding shipping fees and taxes) up to a maximum of Twenty-Five Thousand (25,000) RSP per order on Rakuten.com. Maximum RSP allowed for accrual may vary, depending on the promotion. Number of RSP you earn is messaged on promotional banners, and at checkout in the ‘Rakuten Super Points™’ section. Orders from resellers, exporters, wholesalers, any businesses of any kind for commercial resale, or any other customers for resale are null and void and otherwise subject to cancellation. These promotions cannot be combined with any other cash back reward program or RSP promotion.
After an eligible purchase is made, the earned RSP may be held in pending status for until RSP are available to use unless otherwise stated. Qualifying standard RSP will generally be available for redemption purposes on the one (1) day after shipment of the purchase.
In addition, RSP may be earned when Customer(s) make a purchase or use a service other than the Company’s service provided by the Company Group or third company specified by the Company Group via the method specified by the Company Group. The Company will specify its websites, services, and transactions where Customer(s) can earn RSP (“Reward Transaction”), the percentage rate of RSP to be awarded, as well as other conditions for awarding RSP. The Company will make the said information available to Customer(s) by posting it on a designated website. Whether a specific transaction qualifies for RSP, as well as the percentage rates of RSP to be awarded and expiration date of RSP may vary depending on the merchant, type of transaction, or type of service used. RSP will be awarded after a certain period of time has passed as specified by the Company once a Reward Transaction takes place. In the event that the Company confirms that a Reward Transaction has been cancelled or any of the products purchased under the Reward Transaction have been returned, RSP will not be awarded. In the event that the value of the purchase under a Reward Transaction has changed after it has taken place, RSP will be given based on the revised value. The Company will make the final decision on whether or not to award RSP for transactions, the number of RSP to be awarded, and other matters related to awarding of RSP. Customer(s) will abide by its decision.
The Company reserves the right to monitor all RSP activity in any Customer(s) Account. The Company also reserves the right to adjust the number of RSP in any Customer Account that does not indicate the correct number of RSP as determined by the Company in its reasonable sole discretion. Finally, the Company reserves the right to rescind all pending or available RSP for any orders that are cancelled, refunded, or returned at any time. When any item is refunded for any reason, but if you earn RSP from the purchase of the item and redeem this RSP for another purchase, then the Company reserves the right to withhold the dollar amount(s) that are equal to RSP which you redeemed for another purchase and deduct such amounts from the refund. If you purchased the original item by both RSP and other payment method, the Company will deduct the above amounts from the portion paid in RSP first and then from the other portion paid in other payment method. The Company reserves the right to cancel or freeze pending and available RSP credited to an Account if that Account shows signs of fraud, abuse, illegal or otherwise suspicious activity as determined by Company in its sole discretion. In such event, the Company reserves the right to pursue all legal remedies and actions available to it including legal action to recover any damages incurred by the Company in connection with such improper activity.
RSP are offered as promotional items and are void if sold for cash or other consideration or if altered or copied. RSP cannot be reissued if destroyed, lost, or stolen. RSP have no intrinsic value, are not equivalent to cash, and may not be redeemed for cash. RSP may not be purchased or sold by Customer(s) and the Company will not sell RSP. RSP are the property of the Company and Customer(s) have no property rights or other legal interests in the RSP. RSP are not valid where their earning or redemption is prohibited by law.
Rakuten Super Points™ are not cash or currency and cannot be transferred, credited to an account, redeemed for cash, or used for gift card purchases or redemptions.
Except for RSP earned through a purchase or use a service other than the Company’s service provided by the Company Group or the Rakuten Points Credit Card Rewards Program (discussed below), RSP expire at 11:59 PM Pacific Time on the date that is One (1) year after the RSP becomes available for use, unless a subsequent purchase is made through that Account. If such subsequent purchase is made, then the otherwise-expiring RSP will be extended for another One (1) year. Once expired, RSP will not be reinstated. Expiration date(s) for all RSP in an Account will be displayed on the Customer(s) Account page. If customers opt in to a promotion using a promo code, then promotional point offer terms apply.
Customer(s) must have a sufficient amount of available and eligible RSP in their Account to qualify for a price reduction when redeeming RSP. RSP are not eligible for redemption until they are displayed as available RSP in the Account. Pending RSP cannot be redeemed during the period of pendency. All redemptions of RSP are final and may not be cancelled. Available RSP may be used to reduce the price of an item at checkout at the rate of One (1) RSP per One cent ($0.01) deduction from the total of the order. A Customer(s) must use a minimum of fifty (50) RSP when redeeming RSP at checkout. A Customer(s) may redeem up to a maximum of either: (a) Twenty-Five Thousand (25,000) RSP per purchase; or (b) One-Hundred Thousand (100,000) RSP per month, whichever is lower. RSP can be redeemed when using the payment methods by the Company. However, RSP will be unable to be redeemed using PayPal. You cannot use RSP for gift card purchase. When a partial refund is applied to an order, the portion paid in RSP will be refunded first before the payment method used. If the amount of the partial is more than RSP used the remaining partial refund will be applied to the payment method used.
PROMOTIONAL POINT OFFERS
The Company may offer special limited-time promotional opportunities to earn a greater amount of RSP for purchases of goods and services. These promotional RSP have a limited redemption period and do not renew regardless of subsequent purchases with the Company or through the Account. These promotional RSP are subject to these Program Terms as well as any additional terms and conditions that may be provided with the promotion and any attempt to claim any associated promotional RSP constitutes Customer’s consent and agreement to abide by the terms of that promotional offer.
RSP promotions begin and end on the days and at the times specified in the associated promotional offer. Any Percentage Back awards described in the offer will be awarded in the form of promotional RSP. The promotional RSP that will be awarded in conjunction with any purchase are viewable at checkout. All promotional RSP earned during these promotions will be available one (1) day after shipment and will expire One (1) year thereafter unless otherwise specified in the associated promotional offer. Expiration dates applicable to any RSP held in a Customer(s) Account can be viewed on the Account page on the Company site. Promotions requiring customers to activate the promotional offer through registration may prompt and require the Customer(s) to opt in or to enter the correct promotional code at checkout. Customers must complete the checkout process before the specified time on the last day of the promotional period. Customer(s) may receive promotional RSP credit for a maximum award of Ten Thousand (10,000) RSP during any promotion per account, customer and shipping address. The maximum award may vary, depending on the promotion. Number of RSP you earn is messaged on promotional banners, and at checkout in the ‘Rakuten Super Points™’ section. The Company reserves the right to void any award of RSP associated with orders that do not completely follow these requirements. RSP are only offered to, and may be earned and redeemed only by, Customer(s) of the Company. These promotions cannot be combined with any other cash back reward program or Rakuten Super Points™ promotion. Orders from resellers, exporters, wholesalers, any businesses of any kind for commercial resale, or any other customers for resale are null and void and otherwise subject to cancellation.
Promotional RSP are offered as promotional items only and are void if sold for cash or other consideration or if altered or copied. Promotional RSP cannot be reissued if destroyed, lost, or stolen. Promotional RSP have no intrinsic value, are not equivalent to cash, and may not be redeemed for cash. Promotional RSP may not be purchased or sold by Customer(s) and the Company will not sell promotional RSP. Promotional RSP are the property of the Company and Customer(s) have no property rights or other legal interests in the promotional RSP. Promotional RSP are not valid where their earning or redemption or the associated promotion is prohibited by law.
RAKUTEN POINTS CREDIT CARD REWARDS PROGRAM
Customers with a RAKUTEN REWARDS MasterCard® (“Rakuten Card”) can earn additional RSP through the Rakuten Credit Card Rewards Program (the “Credit Card Rewards Program”). First Bankcard®, a division of First National Bank of Omaha (“First Bankcard”) is the issuer of the Rakuten Card and the sponsor of the Credit Card Rewards Program. Click here to refer to the Credit Card Rewards Program Terms and Conditions provided with the Rakuten Card.
Points earned under the Credit Card Rewards Program (the “Card Points”) will be reported to the Company automatically after each Billing Cycle. The Company will make each Card Points earned by a Customer available as a RSP in his or her Account. RSP earned through the Credit Card Rewards Program will generally be available for redemption within twenty (20) calendar days after each Billing Cycle. A “Billing Cycle” is the interval between the days or dates of regular periodic statements for the Rakuten Card whether or not a periodic statement is received. Card Points will expire on or after the second anniversary of when they become available for redemption through the Rakuten Super Points™ Program. Notwithstanding the forgoing, when RSP are redeemed for a purchase and the purchased item is later returned, RSP credited after the return will be subject to Rakuten’s 1-year inactivity expiration explained above.
The Company reserves the right to revise these Program Terms at any time with or without notice, including (but not limited to) the rules for earning and redeeming RSP, the expiration policy for RSP, and the products and services for which RSP may be earned and redeemed; however, in no event will Card Points earned under the Credit Card Rewards Program and reported to the Program expire sooner than on or after the second anniversary of when they become available for redemption.
The Program has no predetermined termination date and may continue until such time as the Company decides to terminate the Program. The Company reserves the right, at its sole discretion and for any reason, to terminate all or any portion of the Program by giving notice to that effect by means of a posting on the homepage and/or via another method of notice that may be deemed appropriate in the Company’s sole discretion. In such an event the Program will terminate at 11:59 PM Pacific Time the next calendar day following notice of termination issuance unless otherwise stated in the notice. In the event that the Program is terminated, then actions that are required to be taken by or on behalf of an Account holder must be completed no later than five (5) calendar days after the Company has given notice of Program termination RSP earned through the Program may be forfeited without compensation five (5) calendar days after notice of Program termination has been given.
LIMITATIONS OF LIABILITY
THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO RSP, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT THAT POINTS ARE NON-FUNCTIONAL THEN CUSTOMER’S SOLE REMEDY, AND COMPANY’S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH RSP. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY AND CUSTOMER(S) MAY HAVE ADDITIONAL RIGHTS.
Any attempted participation except as permitted by these Program Terms, is void. The Company is not responsible for: (i) lost, late, incomplete, damaged, stolen, misdirected, illegible materials, email or mail; (ii) any computer, telephone, cable, network, satellite, electronic or Internet hardware or software malfunctions, failures, connections, or availability, (iii) garbled or jumbled transmissions; (iv) service provider/Internet/Website/use net accessibility or availability, traffic congestion, or unauthorized human intervention; or (v) inaccurate capture of any information, of RSP, or the failure to capture any such information
The Company is not responsible for (a) any incorrect or inaccurate information, whether caused by printing errors, Website users, tampering, hacking, or by any of the equipment or programming associated with or utilized in the Program; (b) any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction; or (c) unauthorized access to the Company’s websites or any communications means. The Company is not responsible for any personal injury or property damage related to or resulting from either: (1) participating in the Program or (2) downloading materials from or use of the Company’s websites.
Should there be any tax liability for the accumulation and/or use of RSP or the receipt of merchandise in the Program, or expenses for the use and enjoyment of any such merchandise, or for any other reason, then such taxes and/or expenses are the sole responsibility of Customer. In the event that during a given calendar year, a U.S. resident acquires or redeems RSP for a total equivalent value of Six Hundred Dollars ($600.00) or greater, then the Company may (to the extent required by law) advise the Internal Revenue Service to this effect through a Form 1099 indicating the total retail value of such items and total imputed value of the RSP acquired or redeemed.
The Company makes no guarantees, warranties, or representations of any kind concerning the Program. The earning and redemption of RSP are void where prohibited by applicable federal, state, or local laws or regulations and are subject to change as may be necessary to comply with such laws or regulations. By agreeing to these Program Terms, Customer(s) hereby releases, and agrees to execute any agreements evidencing such release, the Company and its affiliates, officers, directors, employees, agents and partners from all liability regarding the earning, redemption, and use of RSP, including any RSP that may be lost, stolen, or destroyed after receipt.
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