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What are Rakuten Super Points™?

Published: 01/13/2016 09:15 AM Updated: 05/14/2017 08:00 PM

The Rakuten Super Points™ program is our way of thanking you for your loyalty. The more qualifying purchases you make on Rakuten.com, the more Rakuten Super Points™ you receive!

Once your Rakuten Super Points™ mature, or become available for use, you can redeem them and use them to pay for new purchases on Rakuten.com.

[NEW] What’s changed to our Rakuten Super Points™ program?

Standard and Promotional Points are now available to use 1 day after your order ships and have an expiration date of 1 year.  You no longer have to wait 15 days for your points to mature and the expiration period has been extended. 

What kind of Rakuten Super Points™ are there?

There are three types of Rakuten Super Points™:

Standard Rakuten Super Points™ – These are Rakuten Super Points™ earned making regular purchases on Rakuten.com that are not part of a Rakuten Super Points™ promotion

Promotional Rakuten Super Points™ – These are Rakuten Super Points™ awarded when purchasing using special Rakuten Super Points™ promotional codes

Rakuten Rewards MasterCard® Rakuten Super Points™ – These are awarded from using the Rakuten Rewards MasterCard®

How do I earn Rakuten Super Points™?

You can earn 1 standard Rakuten Super Points™ for each $1 you spend on an item (excluding shipping fees, tax, and any other fees associated with your order). For example, if your item was $500, you would get 500 Rakuten Super Points™ ($5).

No enrollment is necessary to earn standard Rakuten Super Points™, but certain restrictions apply, including these:

·         You must use a Rakuten.com Account (guest checkout orders do not qualify)

·         Gift Card purchases do not qualify to earn points.

·         Any portion of an order that is paid with a gift certificate or Rakuten Super Points™, will not qualify to earn Rakuten Super Points™. If the remaining portion of the order is paid with a qualifying payment method, that portion will qualify to earn points.

Additionally, there is no maximum for the amount of standard or Rakuten Rewards MasterCard® Rakuten Super Points™ that may be earned on an order; however, unless otherwise stated, you may only earn up to a maximum of 10,000 promotional Rakuten Super Points™ per a promotion, account, customer, and shipping address.

You can also earn Rakuten Super Points™ by using a Rakuten Rewards MasterCard® or providing us with product and seller reviews.

Why don't I earn Rakuten Super Points™ with guest checkout?

Rakuten Super Points™ are only available to Rakuten.com Account holders. Because Rakuten.com Accounts are not used in the purchase process, we cannot provide Rakuten Super Points™ when you use Rakuten Guest Checkout.

When can I use my Rakuten Super Points™?

Standard Rakuten Super Points™ and Promotional Rakuten Super Points™ are available to use 1 day after your order ships.

Rakuten Rewards MasterCard® Rakuten Super Points™ become available for use 15 days after we receive the transactional data from your monthly bill.

How can I use Rakuten Super Points™?

You may apply your Rakuten Super Points™ on the order "Confirmation" page of the Rakuten.com Checkout process.

On the "Confirmation" page, below the “Order Summary” box, you will see a “Rakuten Super Points” box showing how many Rakuten Super Points™ you will earn, your pending Rakuten Super Points™ balance, and available Rakuten Super Points™ balance.

 

To apply any or all of your available Rakuten Super Points™, enter the amount of Rakuten Super Points™ you would like to apply to your order in the text box provided in the "Rakuten Super Points" box and click the "Apply points" button. Your Rakuten Super Points™ will be applied to the order using the Rakuten Super Points™ with the closest expiration date first.

For every Rakuten Super Points™ applied, the cost of your order will be reduced by $0.01. The minimum number of Rakuten Super Points™ you may use is 50. The maximum number of Rakuten Super Points™ that you can use is 25,000 Rakuten Super Points™ per order or 100,000 Rakuten Super Points™ per month.

You can pay for any items on Rakuten.com with a mix of Rakuten Super Points™ and any method of payment below.

·         Debit or Credit Card

·         Visa Checkout

·         MasterPass            

Even if the amount of Rakuten Super Points™ used reduces your order's amount to $0, some payment information will be required at checkout as a security precaution.

Earning with PayPal

*Orders paid strictly with PayPal will earn Rakuten Super Points™ on purchases; however, the points will be unable to be redeemed using PayPal. In order to redeem these points for future purchases, another qualified payment method will have to be used.

How will my Rakuten Super Points™ be refunded?

Any refunds for orders that have used Rakuten Super Points™ will have their refunds issued in the equivalent amount of Rakuten Super Points™.

If a partial refund is applied to an order, the portion paid in Rakuten Super Points™ will be refunded first before the payment method used. For example, if $50 of an order was paid in Rakuten Super Points™ and a partial refund of $10 was applied to the order, the $10 would go back in Rakuten Super Points™. If the amount of the partial is more than the points used, the remaining partial refund will be applied to the payment method used.

Refunds for Rakuten Super Points™ can take up to 1 business day to process.

When do my Rakuten Super Points™ expire?

Standard Rakuten Super Points™ expire 1 a year after the Rakuten Super Points™ become available to use. If you make a purchase within that time period, all unused Standard Rakuten Super Points™ are renewed for another 1 year from when your new order ships.

Promotional Rakuten Super Points™ expire in accordance to the promotion’s terms and conditions. Promotional Rakuten Super Points™ do not renew as a result of subsequent purchases.

Rakuten Rewards MasterCard® Rakuten Super Points™ expire 2 years after the Rakuten Super Points™ become available for use. Rakuten Rewards MasterCard® Rakuten Super Points™ do not renew as a result of subsequent purchases.

In all cases, a notification will be sent prior to the expiration of your Rakuten Super Points™ to allow you time to use them or make another purchase.

How can I see my Rakuten Super Points™ balance?

You can check your Rakuten Super Points™ balance at any time on Rakuten.com.

Your points shown in the balance can be used as of 12 A.M. PST on the date shown when they will be available. Please use your points before 12 A.M. PST on the expiration date shown in your account.

To check your balance on Rakuten.com, please:

1.    Click the "My Account" drop down menu at the top of any page

2.    Click "Points Balance"                                                                                                                                             

3.     Log into your Rakuten.com Account

4.     From this page, you can keep track of your Rakuten Super Points™ activity                                                                                                         

 

What are the complete Rakuten Super Points™ Terms and Conditions?

The following are the terms and conditions (the "Program Terms") governing the Rakuten Super Points™ Program (the "Program") owned and operated by Rakuten.com (the "Company") and offered to Rakuten.com customers ("Customer(s)") that have a valid Rakuten.com Account (an "Account").

ENROLLMENT

By participating in the Program, Customer(s) can earn Rakuten Super Points™ ("RSP") subject to these Program Terms and RSP Account balance and availability. Customer(s) must have and use a valid Account to earn RSP by making purchases and using services through the Company or its affiliated companies including without limitation Rakuten, Inc, Rakuten Card USA, Inc. and Rakuten Asia, Pte. Ltd. (together the” Company Group”) Continued use of an Account and participation in the Program constitutes Customer’s consent and agreement to abide by the most current version of these Program Terms as may be posted from time to time at www.rakuten.com. Customer(s) are responsible for remaining knowledgeable as to any changes that the Company may make to these Terms and Conditions. Customer(s) must be signed into their Account to earn RSP.

EARNING RSP

Customer(s) will automatically become eligible and will begin to earn RSP by establishing an Account. To qualify for RSP, you must be logged into your account and make purchases by using the payment methods qualified by the Company. The qualified methods are credit and debit cards, PayPal, MasterPass, Visa Checkout, and Bitcoin. Orders paid with PayPal will earn RSP on purchases; however, RSP will be unable to be redeemed using PayPal. You cannot earn RSP by gift card purchases or by checking out as a guest (not-logged into your account). RSP may be earned at a rate of one (1) RSP for each dollar spent to purchase (excluding shipping fees and taxes) up to a maximum of Twenty-Five Thousand (25,000) RSP per order on Rakuten.com. Maximum RSP allowed for accrual may vary, depending on the promotion. Number of RSP you earn is messaged on promotional banners, and at checkout in the ‘Rakuten Super Points™’ section. Orders from resellers, exporters, wholesalers, any businesses of any kind for commercial resale, or any other customers for resale are null and void and otherwise subject to cancellation. These promotions cannot be combined with any other cash back reward program or RSP promotion.


After an eligible purchase is made, the earned RSP may be held in pending status for until RSP are available to use unless otherwise stated. Qualifying standard RSP will generally be available for redemption purposes on the one (1) day after shipment of the purchase.

In addition, RSP may be earned when Customer(s) make a purchase or use a service other than the Company’s service provided by the Company Group or third company specified by the Company Group via the method specified by the Company Group. The Company will specify its websites, services, and transactions where Customer(s) can earn RSP (“Reward Transaction”), the percentage rate of RSP to be awarded, as well as other conditions for awarding RSP. The Company will make the said information available to Customer(s) by posting it on a designated website. Whether a specific transaction qualifies for RSP, as well as the percentage rates of RSP to be awarded and expiration date of RSP may vary depending on the merchant, type of transaction, or type of service used. RSP will be awarded after a certain period of time has passed as specified by the Company once a Reward Transaction takes place. In the event that the Company confirms that a Reward Transaction has been cancelled or any of the products purchased under the Reward Transaction have been returned, RSP will not be awarded. In the event that the value of the purchase under a Reward Transaction has changed after it has taken place, RSP will be given based on the revised value. The Company will make the final decision on whether or not to award RSP for transactions, the number of RSP to be awarded, and other matters related to awarding of RSP. Customer(s) will abide by its decision.

RSP ACCOUNTS

The Company reserves the right to monitor all RSP activity in any Customer(s) Account. The Company also reserves the right to adjust the number of RSP in any Customer Account that does not indicate the correct number of RSP as determined by the Company in its reasonable sole discretion. Finally, the Company reserves the right to rescind all pending or available RSP for any orders that are cancelled, refunded, or returned at any time. When any item is refunded for any reason, but if you earn RSP from the purchase of the item and redeem this RSP for another purchase, then the Company reserves the right to withhold the dollar amount(s) that are equal to RSP which you redeemed for another purchase and deduct such amounts from the refund. If you purchased the original item by both RSP and other payment method, the Company will deduct the above amounts from the portion paid in RSP first and then from the other portion paid in other payment method. The Company reserves the right to cancel or freeze pending and available RSP credited to an Account if that Account shows signs of fraud, abuse, illegal or otherwise suspicious activity as determined by Company in its sole discretion. In such event, the Company reserves the right to pursue all legal remedies and actions available to it including legal action to recover any damages incurred by the Company in connection with such improper activity. 

RSP are offered as promotional items and are void if sold for cash or other consideration or if altered or copied. RSP cannot be reissued if destroyed, lost, or stolen. RSP have no intrinsic value, are not equivalent to cash, and may not be redeemed for cash. RSP may not be purchased or sold by Customer(s) and the Company will not sell RSP. RSP are the property of the Company and Customer(s) have no property rights or other legal interests in the RSP. RSP are not valid where their earning or redemption is prohibited by law. 

Rakuten Super Points™ are not cash or currency and cannot be transferred, credited to an account, redeemed for cash, or used for gift card purchases or redemptions.

POINT EXPIRATION

Except for RSP earned through a purchase or use a service other than the Company’s service provided by the Company Group or the Rakuten Points Credit Card Rewards Program (discussed below), RSP expire at 11:59 PM Pacific Time on the date that is One (1) year after the RSP becomes available for use, unless a subsequent purchase is made through that Account. If such subsequent purchase is made, then the otherwise-expiring RSP will be extended for another One (1) year. Once expired, RSP will not be reinstated. Expiration date(s) for all RSP in an Account will be displayed on the Customer(s) Account page. If customers opt in to a promotion using a promo code, then promotional point offer terms apply.

POINT REDEMPTION

Customer(s) must have a sufficient amount of available and eligible RSP in their Account to qualify for a price reduction when redeeming RSP. RSP are not eligible for redemption until they are displayed as available RSP in the Account. Pending RSP cannot be redeemed during the period of pendency. All redemptions of RSP are final and may not be cancelled. Available RSP may be used to reduce the price of an item at checkout at the rate of One (1) RSP per One cent ($0.01) deduction from the total of the order. A Customer(s) must use a minimum of fifty (50) RSP when redeeming RSP at checkout. A Customer(s) may redeem up to a maximum of either: (a) Twenty-Five Thousand (25,000) RSP per purchase; or (b) One-Hundred Thousand (100,000) RSP per month, whichever is lower. RSP can be redeemed when using the payment methods by the Company. However, RSP will be unable to be redeemed using PayPal. You cannot use RSP for gift card purchase. When a partial refund is applied to an order, the portion paid in RSP will be refunded first before the payment method used. If the amount of the partial is more than RSP used the remaining partial refund will be applied to the payment method used.

PROMOTIONAL POINT OFFERS

The Company may offer special limited-time promotional opportunities to earn a greater amount of RSP for purchases of goods and services. These promotional RSP have a limited redemption period and do not renew regardless of subsequent purchases with the Company or through the Account. These promotional RSP are subject to these Program Terms as well as any additional terms and conditions that may be provided with the promotion and any attempt to claim any associated promotional RSP constitutes Customer’s consent and agreement to abide by the terms of that promotional offer. 

RSP promotions begin and end on the days and at the times specified in the associated promotional offer. Any Percentage Back awards described in the offer will be awarded in the form of promotional RSP. The promotional RSP that will be awarded in conjunction with any purchase are viewable at checkout. All promotional RSP earned during these promotions will be available one (1) day after shipment and will expire One (1) year thereafter unless otherwise specified in the associated promotional offer. Expiration dates applicable to any RSP held in a Customer(s) Account can be viewed on the Account page on the Company site. Promotions requiring customers to activate the promotional offer through registration may prompt and require the Customer(s) to opt in or to enter the correct promotional code at checkout. Customers must complete the checkout process before the specified time on the last day of the promotional period. Customer(s) may receive promotional RSP credit for a maximum award of Ten Thousand (10,000) RSP during any promotion per account, customer and shipping address. The maximum award may vary, depending on the promotion. Number of RSP you earn is messaged on promotional banners, and at checkout in the ‘Rakuten Super Points™’ section. The Company reserves the right to void any award of RSP associated with orders that do not completely follow these requirements. RSP are only offered to, and may be earned and redeemed only by, Customer(s) of the Company. These promotions cannot be combined with any other cash back reward program or Rakuten Super Points™ promotion. Orders from resellers, exporters, wholesalers, any businesses of any kind for commercial resale, or any other customers for resale are null and void and otherwise subject to cancellation. 

Promotional RSP are offered as promotional items only and are void if sold for cash or other consideration or if altered or copied. Promotional RSP cannot be reissued if destroyed, lost, or stolen. Promotional RSP have no intrinsic value, are not equivalent to cash, and may not be redeemed for cash. Promotional RSP may not be purchased or sold by Customer(s) and the Company will not sell promotional RSP. Promotional RSP are the property of the Company and Customer(s) have no property rights or other legal interests in the promotional RSP. Promotional RSP are not valid where their earning or redemption or the associated promotion is prohibited by law.

RAKUTEN POINTS CREDIT CARD REWARDS PROGRAM

Customers with a RAKUTEN REWARDS MasterCard® (“Rakuten Card”) can earn additional RSP through the Rakuten Credit Card Rewards Program (the “Credit Card Rewards Program”). First Bankcard®, a division of First National Bank of Omaha (“First Bankcard”) is the issuer of the Rakuten Card and the sponsor of the Credit Card Rewards Program. Click here to refer to the Credit Card Rewards Program Terms and Conditions provided with the Rakuten Card. 

Points earned under the Credit Card Rewards Program (the “Card Points”) will be reported to the Company automatically after each Billing Cycle. The Company will make each Card Points earned by a Customer available as a RSP in his or her Account. RSP earned through the Credit Card Rewards Program will generally be available for redemption within twenty (20) calendar days after each Billing Cycle. A “Billing Cycle” is the interval between the days or dates of regular periodic statements for the Rakuten Card whether or not a periodic statement is received. Card Points will expire on or after the second anniversary of when they become available for redemption through the Rakuten Super Points™ Program. Notwithstanding the forgoing, when RSP are redeemed for a purchase and the purchased item is later returned, RSP credited after the return will be subject to Rakuten’s 1-year inactivity expiration explained above.

PROGRAM CHANGES

The Company reserves the right to revise these Program Terms at any time with or without notice, including (but not limited to) the rules for earning and redeeming RSP, the expiration policy for RSP, and the products and services for which RSP may be earned and redeemed; however, in no event will Card Points earned under the Credit Card Rewards Program and reported to the Program expire sooner than on or after the second anniversary of when they become available for redemption.

PROGRAM TERMINATION

The Program has no predetermined termination date and may continue until such time as the Company decides to terminate the Program. The Company reserves the right, at its sole discretion and for any reason, to terminate all or any portion of the Program by giving notice to that effect by means of a posting on the homepage and/or via another method of notice that may be deemed appropriate in the Company’s sole discretion. In such an event the Program will terminate at 11:59 PM Pacific Time the next calendar day following notice of termination issuance unless otherwise stated in the notice. In the event that the Program is terminated, then actions that are required to be taken by or on behalf of an Account holder must be completed no later than five (5) calendar days after the Company has given notice of Program termination RSP earned through the Program may be forfeited without compensation five (5) calendar days after notice of Program termination has been given.

LIMITATIONS OF LIABILITY

THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO RSP, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT THAT POINTS ARE NON-FUNCTIONAL THEN CUSTOMER’S SOLE REMEDY, AND COMPANY’S SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH RSP. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY AND CUSTOMER(S) MAY HAVE ADDITIONAL RIGHTS.

GENERAL TERMS

Any attempted participation except as permitted by these Program Terms, is void. The Company is not responsible for: (i) lost, late, incomplete, damaged, stolen, misdirected, illegible materials, email or mail; (ii) any computer, telephone, cable, network, satellite, electronic or Internet hardware or software malfunctions, failures, connections, or availability, (iii) garbled or jumbled transmissions; (iv) service provider/Internet/Website/use net accessibility or availability, traffic congestion, or unauthorized human intervention; or (v) inaccurate capture of any information, of RSP, or the failure to capture any such information

The Company is not responsible for (a) any incorrect or inaccurate information, whether caused by printing errors, Website users, tampering, hacking, or by any of the equipment or programming associated with or utilized in the Program; (b) any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction; or (c) unauthorized access to the Company’s websites or any communications means. The Company is not responsible for any personal injury or property damage related to or resulting from either: (1) participating in the Program or (2) downloading materials from or use of the Company’s websites.

Should there be any tax liability for the accumulation and/or use of RSP or the receipt of merchandise in the Program, or expenses for the use and enjoyment of any such merchandise, or for any other reason, then such taxes and/or expenses are the sole responsibility of Customer. In the event that during a given calendar year, a U.S. resident acquires or redeems RSP for a total equivalent value of Six Hundred Dollars ($600.00) or greater, then the Company may (to the extent required by law) advise the Internal Revenue Service to this effect through a Form 1099 indicating the total retail value of such items and total imputed value of the RSP acquired or redeemed.

The Company makes no guarantees, warranties, or representations of any kind concerning the Program. The earning and redemption of RSP are void where prohibited by applicable federal, state, or local laws or regulations and are subject to change as may be necessary to comply with such laws or regulations. By agreeing to these Program Terms, Customer(s) hereby releases, and agrees to execute any agreements evidencing such release, the Company and its affiliates, officers, directors, employees, agents and partners from all liability regarding the earning, redemption, and use of RSP, including any RSP that may be lost, stolen, or destroyed after receipt.

 Copyright 1997-2016 Rakuten Commerce LLC dbaRakuten.com .com "Rakuten Super Points™" and "R Super Point™" are trademarks of Rakuten, Inc., a parent company of Rakuten Commerce LLC, for its rewards points system. All rights reserved.


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