What is guaranteed expedited delivery?Published: 01/13/2016 09:06 AM Updated: 12/23/2016 05:05 AM
The seller Buy.com offers Guaranteed Expedited Delivery dates on selected items from its inventory. This shipping option will prioritize your order so it ships right away, and we will refund the shipping costs if we miss our delivery promise.
This service is for eligible items we know we can ship right away, provided with no additional shipping costs and subject to the terms below.
If this offer is available, you will see it at checkout. Just select the “Same Day” shipping option.
Qualifying for a Refund Under the Guarantee
To qualify for a refund of your shipping fees, you must have:
- Chosen the “Same Day” shipping option at checkout.
- Shipped to an eligible address.
If you believe you qualify for a refund under these conditions, please contact us and we will be glad to help you with this.
Guaranteed Expedited Delivery Fine Print
- This guarantee applies only to products through our Web site located at www.rakuten.com and shipped by Buy.com. It does not apply to any products purchased through other sellers in the Rakuten.com Marketplace.
- This guarantee applies only to products that include the ”Same Day” shipping option shown during checkout.
- Your only remedy under this guarantee will be a refund of the shipping fees associated with the items in your order that are eligible for Guaranteed Expedited Delivery.
- This guarantee does not apply to gift cards or any items that do not provide the ”Same Day” shipping option shown during checkout.
- This guarantee applies only to orders placed with a credit or debit card and successfully charged before the deadline displayed on the product detail page. All other payment methods such as PayPal and Visa Checkout do not qualify.
- This guarantee will be subject to geographic shipping restrictions that may apply to particular products or locations.
- This guarantee does not apply to orders shipped to P.O. Boxes, or A.P.O., F.P.O., D.P.O. addresses.
- This guarantee may not be used with free shipping promotions.
- This guarantee does not apply in the event of service interruptions or failures caused by events beyond Buy.com’s control.
- A signature may be required for some deliveries. If this is the case, an attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.
- A delivery appointment may be required for some deliveries. If this is the case, an offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee.
- During the checkout process, if for any reason your items no longer qualify for Guaranteed Expedited Delivery (for example, if the order deadline passes or if inventory runs out), you will not be eligible for the guarantee.
- Rakuten.com reserves the right to change or discontinue Guaranteed Expedited Delivery at its discretion.
We are here for all the questions or concerns you may have.