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101 Ways to Improve Customer Service : Training, Tools, Tips, and Techniques (Paperback)

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Product Overview

"101 Ways to Improve Customer Service" provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.

Specifications

Publisher Pfeiffer & Co
Mfg Part# 9780787982003
SKU 203093908
Format Paperback
ISBN10 0787982008
Release Date 4/10/2007
Product Attributes
Book Format Paperback
Number of Pages 0366
Publisher Pfeiffer & Company
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