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Business Process Management and The Balanced Scorecard : Focusing Processes on Strategic Drivers (Hardcover)

Author: Smith, Ralph F.

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Product Overview

"Business Process Management and the Balanced Scorecard" shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.

Specifications

Publisher John Wiley & Sons Inc
Mfg Part# 9780470047460
SKU 203298121
Format Hardcover
ISBN10 0470047461
Release Date 4/10/2007
Product Attributes
eBooks Kobo
Book Format Hardcover
Number of Pages 0227
Publisher John Wiley & Sons
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