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Charbroil Trentino Outdoor Deluxe Fireplace (03505785)

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AVERAGE RATING
2 out of 5
5
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4
0
3
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1
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Total Reviews
1
2
Overall Satisfaction
2
Value
3
Ease of Use
4
Performance

Poor quality - twice!

by Gordon on 10/4/2014

I purchased a Fire Pit and was eager to assemble and use it. When it arrived, it was scraped to the bare metal in over 12 places! Being that it was porcelain coated, I know these places will quickly rust. I understand things happen, and was willing to get some touch-up paint from Char-Broil and touch up the areas. The customer service rep was very helpful and friendly, but evidently limited by policy. He informed me that he could only provide me with the touch up paint by selling it to me. Warranty would not allow him to send it, but I could get replacement parts under warranty. The parts were large and heavy. I estimate the replacement parts cost many times more than touch up paint, then add to that shipping. Replacement parts arrived today. Well packaged and wrapped. Surprise! Same condition as the ones there are replacing! At least 10 spots of exposed metal. What a waste of time and money. A few years ago, I worked at Home Depot and sold many Char-Broil grills. I love the infrared grilling system and how it cooks meat. Unfortunately, Char-Broil does not put quality in their products. A good number of grills were returned after a few weeks/months with the lettering wearing off of the face trim. Mine experienced the same situation. Back to the fire pit; it is a shame that a simple request for touch up paint could not have been honored, solving the situation. Order #2750021

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Product Overview

The Char-Broil Trentino Deluxe Fireplace is the step up version of the very popular Trentino fireplace. The Trentino Deluxe features traditional styling that compliments your outdoor decor. The removable fire access screens make it easy to tend the fire while the fine mesh screen provides a great view from all sides. Premium log racks cradle firewood for improved burning. The Trentino Deluxe has a porcelain finish and assembles to 33.5" W x 27" D x 29.5" H.

Specifications

Manufacturer Char-Broil
Mfg Part# 03505785
SKU 203213029
UPC 099143057859
UPC 14 00099143057859
Physical
Weight 79
Features
Fine mesh screen provides view of the fire from all sides
Premium log rack cradles firewood for improved burning
33.5" W x 27" D x 29.5" H
Accommodates standard size fire logs
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Recent Product Reviews


Poor quality - twice! by Gordon on Oct 04, 2014

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