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How You Do...What You Do : Create Service Excellence That Wins Clients for Life (Hardcover)

Author: Livingston, Bob

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Product Overview

A roadmap to attracting loyal clients-and enjoying continual growth

In "How You Do . . .What You Do" business consultant Bob Livingston shows you, whether you''re a business leader, client service executive, or sales manager, the specific strategies for creating the most service-centered and client-focused sales organization in any field of business.

Every company can create a service-based ideology and beat the competition by following Livingston''s proven approach, which includes a cultural transformation plan, a service excellence strategy roadmap, and a companywide service initiative-all as a means to competitive advantage through service excellence. To illustrate his points, Livingston uses profiles and case studies of companies which successfully practice service excellence, including Crossmark, Accenture, Starbucks, and more.


Publisher McGraw-Hill
Mfg Part# 9780071592789
SKU 206730097
Format Hardcover
ISBN10 0071592784
Release Date 6/1/2008
Product Attributes
Book Format Hardcover
Number of Pages 0296
Publisher McGraw-Hill
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