Terrible customer service & deceitful merchant
Ordered one item; received another. No invoice to return unwanted item included in shipping. Unresponsive and unsatisfactory customer service; three emails later all I get directions to confirm UPS delivery OF THE WRONG ITEM!!!! I ordered the product pictured; I received a wallet. Right now I have spent $104 on something I didn't want, didn't order. Seems Rakuten screwed up what they offered on their website vs what they should have offered - should not be the customer's problem.
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