shop by

Learning by Example : Imitation and Innovation at a Global Bank (Hardcover)

Author: Strang, David

Customer Reviews   Write a Review

Be the first to review this item and earn 25 Rakuten Super Points™

Product Overview

"There is now a huge literature on the spread of management techniques across organizations. However, there is an extreme paucity of work that examines exactly what happens in firms when they adopt such innovations. Qualitative in its approach, this important and original book breathes fresh air in an area that is often too dominated by quantitative studies of the phenomenon."---Eric Abrahamson, Columbia University

"Learning by Example tells the fascinating story of the benchmarking initiative at one of the world's largest banks. The author's access to bank employees and bank records is unparalleled. Based on rigorous research, this book shows that status and the experiences of current workers in other firms shape what programs get copied. It will revolutionize thinking about organizational learning and innovation."---Frank Dobbin, Harvard University

"The best book I have read on benchmarking. A penetrating account of why firms benchmark, how they construct reference groups, and how they learn and unlearn from examples."---Hayagreeva Rao, Stanford University Graduate School of Business and author of Market Rebels

"Learning by Example provides a nuanced view of the individual, social, organizational, and institutional roots of innovation diffusion and organizational change. This book will have impact. It belongs on the scholar's desk as well in the practitioner's office."---Michael Tushman, Harvard Business School

In business, as in other aspects of life, we learn and grow from the examples set by others. Imitation can lead to innovation. But in order to grow innovatively, how do businesses decide what firms to imitate? And how do they choose what practices to follow? Learning by Example takes an unprecedented look at the benchmarking initiative of a major financial institution. David Strang closely follows twenty-one teams of managers sent out to observe the practices of other companies in order to develop recommendations for change in their own organization.

Through extensive interviews, surveys, and archival materials, Strang reveals that benchmarking promotes a distinctive managerial regime with potential benefits and pitfalls. He explores the organizations treated as models of best practice, the networks that surround a bank and form its reference group, the ways managers craft calls for change, and the programs implemented in the wake of vicarious learning. Strang finds that imitation does not occur through mindless conformity. Instead, managers act creatively, combining what they see in external site visits with their bank's strategic objectives, interpreted in light of their understanding of rational and progressive management.

Learning by Example opens the black box of interorganizational diffusion to show how managers interpret, advocate, and implement innovations.


Publisher Princeton Univ Pr
Mfg Part# 9780691142180
SKU 212965061
Format Hardcover
ISBN10 0691142181
Release Date 7/1/2010
Product Attributes
Book Format Hardcover
Number of Pages 0284
Publisher Princeton University Press
$63.51 + free shipping
Rakuten Super Points Earn 64 ($0.64) Rakuten Super Points™
What are Rakuten Super Points™?
Get rewarded when you shop! Earn 1 point per dollar spent. That's like getting cash back on every purchase. Easy to see matured points in checkout. Use points just like cash.
Learn More
Get this item for
(price with shipping)
(redeem points)
Format: Hardcover
Condition: Brand New
In Stock. Usually Ships in 1 to 2 business days
Please select an option to buy
Add to Cart

What is a Marketplace and Shop Owner?
  • Our marketplace is a platform where approved third-party retailers (Shop Owners) can sell their products
  • Items are sold and shipped by Shop Owners
  • Your credit card and personal information remain secure; meets all PCI Security Standards.
  • Purchases can only be returned to the Shop Owner
  • All purchases receive Rakuten Super Points™
Promotions & Offers (1)
  •  custom promo
    5% Back* Sitewide with Promo Code Rewardme *See page for details