PCTV to Go excellent AFTER INSTALLATION
I purchased this product to use with my new Vista laptop. It took quite a while to finally get the product working. But now that it is up and running it is great. The picture is crisp, the recording works great (and DVD's can be made from the recordings). The virtual remote control is identical to the actual one I have! I have NOT tried remote viewing from the internet. I give it a 3 for ease of use because of the unnecessary hassle of installation. The connection to the network failed multiple times. Calling customer service was no help. However on their webpage there are directions for proper installation (Why they don't have it boldly listed in the package or why customer service couldn't help is disappointing). To all those contemplating purchase please MANUALLY CONNECT to your network and the PCTV box. If you do this it will install in 3 minutes!! If you automatically connect on installation the box cannot connect to the router. As another hint - if it is installed and works one day then an error occurs "PCTV cannot locate the network" just unplug the router to reset the network and you can connect again. Because of this dropping from the network, I am not sure, in my instance, I could use the connection via the internet, unless someone was home to unplug the router if the PCTV were dropped from the network. I hope they can correct that issue. The range of the box is great. I have the PCTV to go box in the bedroom, the router in the living room and my laptop anywhere in the house and I can connect and view the TV, the DVR recordings and change channels effortlessly. If it weren't for the network dropping ( and that may be the wireless N router's fault and not PCTV to go) it would be truly wonderful.
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