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Spoil 'em Rotten! : Five-star Customer Delight in Action (Paperback)

Author: Coine, Jane

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Product Overview

Companies spend incredible amounts of energy and treasure trying to bring new customers in the front door, only to watch them walk right out the back because they feel unimpressed, dissatisfied, or even insulted by the terrible service they receive. Spoil em Rotten, and close that back door Keep every customer you ever earn by treating them so well, theyll fight to stay with you. Turn your delighted customers into your most powerful sales force, as they brag about how well you treat them to their friends, colleagues, even strangers on the street. When Candice is assigned to write a paper on one remarkable company, she chooses Walshs Supermarkets-and its inspirational owner, Mr. Walsh, takes her under his wing to share sixty of his Best Practices and the compelling philosophy behind them. Written in an entertaining and easy-to-read style, Spoil em Rotten is a must for anyone who ever interacts with the customer. *Author: Coine, Jane &. Ted *Binding Type: Paperback *Number of Pages: 152 *Publication Date: 2007/03/01 *Language: English *Dimensions: 8.50 x 5.50 x 0.35 inches

Specifications

Publisher iUniverse
Mfg Part# 9780595424122
SKU 205471736
Format Paperback
ISBN10 0595424120
Release Date 4/10/2007
Product Attributes
eBooks Kobo
Book Format Paperback
Number of Pages 0152
Publisher iUniverse
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$19.71 + $2.75 shipping
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