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Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits (Hardcover)

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Product Overview

*Author: Goodman, John A. *Subtitle: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits *Publication Date: 2009/05/13 *Number of Pages: 256 *Binding Type: Hardcover *Language: English *Depth: 1.00 *Width: 6.25 *Height: 9.00

Specifications

Publisher Amacom Books
Mfg Part# 9780814413333
SKU 210668114
Format Hardcover
ISBN10 0814413331
Release Date 5/1/2009
Product Attributes
Book Format Hardcover
Minimum Age 18
Number of Pages 0256
Publisher AMACOM/American Management Association
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