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The Best Service Is No Service : How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (Hardcover)

Author: Price, Bill

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Product Overview

Arguing that customer service is only needed when companies do something wrong and that businesses need to adop a no service mindset, the authors explain how to eliminate the need for service by satisfying customers the first time and by treating a customer service call as a point of dysfunction that requires fixing. *Author: Price, Bill/ Jaffe, David *Subtitle: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs *Publication Date: 2008/03/21 *Number of Pages: 312 *Binding Type: Hardcover *Language: English *Depth: 1.25 *Width: 6.00 *Height: 9.25


Publisher John Wiley & Sons Inc
Mfg Part# 9780470189085
SKU 206135873
Format Hardcover
ISBN10 0470189088
Release Date 3/1/2008
Product Attributes
eBooks Kobo
Book Format Hardcover
Number of Pages 0312
Publisher Jossey-Bass
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