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What's the Secret? : To Providing a World-Class Customer Experience (Hardcover)

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Product Overview

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

Specifications

Publisher John Wiley & Sons Inc
Mfg Part# 9780470196120
SKU 206226050
Format Hardcover
ISBN10 0470196122
Release Date 5/30/2008
Product Attributes
eBooks Kobo
Book Format Hardcover
Number of Pages 0320
Publisher John Wiley & Sons
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