Frequently Asked Questions
What are my shipping options for this product?
Usually delivers in 3 - 10 business days after shipment
How do product returns work?
Accessory Genie offers an exclusive 45 day return policy for purchases made through Buy.com. Non-defective items, open merchandise, and incomplete returns are subject to a 20% restocking fee.
All returns require a Return Merchandise Authorization (RMA) number.
An RMA number can be obtained by emailing HelpDesk@AccessoryGenie.com or by calling Accessory Genie Customer Service toll free at 1(888)998-8879 (Monday through Friday, 8 am to 5 pm Pacific Time). Please note your order number, item #'s of products being returned, and the reason for return. RMA numbers remain valid for 30 days. Please return your merchandise promptly after receiving an RMA number.
All returns must be shipped with the RMA number clearly displayed on the outside of the shipping box. All returned product must be complete with the original manufacturer's packaging and any parts, cords, or manuals. We cannot accept returns of products missing the serial number or UPC; we will not issue refunds for such items.
Defective Merchandise - Defective merchandise may be returned within 45 days from the date of purchase for refund.
Non-Defective Merchandise - Non-defective merchandise may be returned within 45 days from the date of purchase for refund. Non-defective items, open merchandise, and incomplete returns are subject to a 20% restocking fee.
Canceled orders, undeliverable orders, and refused shipments are subject to additional handling charges.
Please allow 14 business days to process your return after it arrives at our warehouse. You will be notified via email once we receive your return. Any merchandise returned without authorization or a RMA number may be refused and/or subject to additional handling charges.
We work quickly to process all orders without delay. For time sensitive matters such as cancellations please call Customer Service toll free 1-888-998-8879, International 1-818-889-0485.
California residents are subject to CA State sales tax.