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Shop Owner Description:

Founded in May 2001, ADATA Technology Co., Ltd. is committed to providing top-notch memory solutions that enrich the customer’s digital life. The company’s dedication to integrity and professionalism has made ADATA the leading memory brand with the most award-winning product designs.
Backed by technical expertise, state-of-the-art manufacturing facilities, and premium customer service, ADATA offers complete memory solutions including DRAM modules, USB flash drives, memory cards, solid state drives and portable hard drives.
ADATA understands that professionalism and innovation, as well as the value of its products and services, drive a company’s competitiveness in the market. ADATA’s devotion to quality requires performing at the highest standards as they relate to ID design, purchasing and supply-chain management (raw materials), manufacturing processes, quality control and testing. Through constant innovation and development of products that exceed customer expectations, ADATA has won many of the most recognized international awards including the National Silver Award of Excellence in Taiwan, Japan’s G-MARK (Good Design Award), CES Innovations Award in the U.S., the iF Design award, and the red dot design award in Germany.

Customer Service Information:
E-Mail: john_hong@adata.com
For Rakuten Orders: Please indicate "Rakuten: Order Number #" in the subject heading and the reason for for your inquiry.


Shipping Information:
We do not currently ship to PO Boxes, APO Boxes, or FPO Boxes.  We use a variety of shippers, some of whom do not allow delivery to PO Boxes.  To prevent the need to cancel your order after it has been placed, we do not allow orders to ship to any PO Boxes for any orders.  Additionally, there are certain restrictions on exporting certain kinds of technology outside of the United States.  These restrictions complicate or prevent our suppliers from shipping products to APO or FPO mailboxes.  As a result, we do not ship to any APO Boxes or FPO Boxes.

Shipping Options:

Standard

Usually delivers in 3 - 10 business days after shipment

Return and Tax Policies

Return Policy:
All returns must have a RMA # and/or Rakuten Order #. Return items must be received within a period of 30 days from delivery date based on tracking information. ADATA will provide exchanges for defective products. If the same product is not available, ADATA will offer similar alternative products or refund after talking to the customer.  Non-defective opened products will be subject to a 15% restocking fee. Buyer is responsible for all return shipping charges with the exception of special circumstances. If the product is un-opened, ADATA will provide a full refund within 30 days of the order. Returned items must be sent back witha copu of the order receipt, all the original accessories, manuals, and any other items that came along with the item. 

General Q & A
How to obtain a Return Merchandise Authorization (RMA) Number: 
Please email your return request to service_usa@adata.com.  
Please include in the subject "Rakuten: Order #" and the reason for your RMA.

Our regular service time is 
9am-6pm Pacific Time 
Monday-Friday, we are closed on holidays.

Tax Policy:
Sales tax will be added for orders ship to California, USA.

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What is a refurbished product?
A refurbished product refers to an item that was returned to the seller or manufacturer. These items are tested for quality and verified to perform like a new product. Refurbished products also contain the original or equivalent accessories of a new product. Other retailers may refer to refurbished products as factory-reconditioned, recertified or repackaged.

Where can I find refurbished products on Rakuten.com?
Refurbished products are marked as Refurbished in the product title and the Condition field. You can also filter your search results to only include refurbished products by selecting Condition: Refurbished on the Search sidebar.
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