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Adorama Camera Information

Shop Owner Description:
Adorama Camera is one of the nation's largest mail order and retail photo suppliers. For more than 30 years we have served professionals as well as amateurs in the photographic, video, digital imaging, and telescope fields. We offer the best combination of quality services, vast selection, knowledgeable staff, and competitive pricing.

All new merchandise bought from Adorama is genuine, and of consistently high quality and value.

All products are fully guaranteed by the manufacturer (unless specifically stated otherwise). The complete warranty is included with the product and are subject to the conditions set forth. On most items, Adorama offers a 14 day exchange/refund policy. Used and refurbished equipment carries a 90-day warranty. Resellers: Please note that we reserve the right to cancel orders for Large Quantities or orders from Resellers.

Customer Service Information:
For questions regarding products, order delivery, or returns, please contact Adorama Camera and be sure to include your Buy.com order#:

  • E-mail:Service@adorama.com 
  • Phone:1-800-223-2500 
  • Phone: 212-741-0052 (Local) 
  • Fax: 212-463-7223 
Mailing Address:

New York, NY 1001142 West 18th Street (Between 5th & 6th Ave.'s)Adorama Inc. 212-463-7223 212-741-0052 (Local) 1-800-223-2500 Service@adorama.com 

Shipping Information:
Adorama Camera makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. Please note that orders received after 6:00 p.m. Eastern Time will not enter the shipping process until the next business day. Weekend orders (those received after Friday at 12:00 p.m.) will be processed on Monday.

If there is a problem with your order you will receive an e-mail within one business day to advise you about the situation.

Signature Upon Delivery

A signature is required upon receipt for all packages shipped via UPS. Packages can not be rerouted or picked up from UPS. Someone must be at the address to receive the package and sign for it.

Shipping Options:

Standard

Usually delivers in 3 - 10 business days after shipment

Expedited

Usually delivers in 2 - 6 business days after shipment

Return and Tax Policies

Return Policy:
  • For the first 14 days of your purchase you may return the merchandise for a full money back refund, excluding any shipping charges
  • No RMA number is required to return an item, simply download and fill out the Return Merchandise form 
  • All returns must meet our guidelines and include the Adorama or Rakuten.com Shopping Order#s
  • Returned or exchanged products must be in brand-new, mint condition, and have all original manufacturers packaging, materials and accessories, including instruction booklets, packing inserts, and blank warranty cards.
  • Merchandise missing the original Universal Product Code (UPC) cannot be returned
  • The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging
  • Securely package the product and include the filled out Return Merchandise Form and a copy of the original invoice  
  • Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.
  • Ship to:
    Order Processing
    7 Slater Drive
    Elizabeth, NJ 07206.
  • Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from refund or credit. The return shipping cost (the cost to send an item back to us) is not refundable.
  • Please allow up to 8 business days after we receive the package for your return/exchange/refund to be processed. An email confirmation will be sent to you once the return is processed.
Important Note for international customers: Please mark the item as "VENDOR RETURN" to avoid duties and customs.

Items from the following categories may not be returned once opened:
  • Software
  • Film
  • Paper
  • DVDs and video tapes
  • Bulbs and flash tubes
  • Batteries
  • Ink cartridges
  • Memory cards
  • Any item which has been removed from its "blister-pack"
Items from the following categories may not be returned:
  • Printerscannot be returned once toner, ink or ribbon cartridges have been installed 
  • LCD and plasma TVs and monitors 20" and highercan not be refused or returned once they have shipped, if refused or returned the shipping and handling charges for both ways will be deducted from the credit, and at our discretion a restocking fee might also be deducted. (Any warranty claim must be taken up with the manufacturer directly) 
  • Note: Upon delivery, please inspect the TV and insure that it is not physically damaged and in operable condition. DO NOT SIGN the delivery manifest until you have inspected the TV. Once you sign for the item, you are signing acceptance of the product as is. If the merchandise is damaged, please make the notation on the delivery manifest, and have the person delivering the merchandise sign as a witness to the damages.
  • Underwater photography equipmentcannot be returned once they have been used in water 
  • Cell phones and smart phones- phones will only be accepted for credit or exchange if they register less than 10 minutes cumulative talk time and show no sign of use, defective phones will be exchanged for the same model only. 
  • Notebooks and computerscannot be returned or exchanged once opened or unwrapped 
If the above conditions are not met, Adorama has the right to refuse the return or charge a restocking fee.

Tax Policy:
New Jersey and New York state residents are subject to sales tax.

All California state residents are subject to sales tax by Rakuten.com Shopping

Duties and Taxes The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country and brokerage fees / custom clearance charges which may be imposed by the carrier . These charges must be borne by the recipient; we have no control over these charges and cannot predict what they may be. In the event a shipment is refused and returned, any taxes, duties, custom fees , brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.

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Details

What is a refurbished product?
A refurbished product refers to an item that was returned to the seller or manufacturer. These items are tested for quality and verified to perform like a new product. Refurbished products also contain the original or equivalent accessories of a new product. Other retailers may refer to refurbished products as factory-reconditioned, recertified or repackaged.

Where can I find refurbished products on Rakuten.com?
Refurbished products are marked as Refurbished in the product title and the Condition field. You can also filter your search results to only include refurbished products by selecting Condition: Refurbished on the Search sidebar.
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