Shop Owner Description:
AIM USA is the leading electronics-focused e-retailer in the United States. We offer customers a comprehensive selection of the latest consumer electronics, detailed product descriptions and images, as well as how-to information and customer reviews.
As a leading e-commerce company, we are committed to becoming the most loved and trusted marketplace on the web by offering you an unsurpassed shopping experience, rapid delivery, and stellar customer service.
Customer Service Information:
We do not currently ship to PO Boxes, APO Boxes, or FPO Boxes. We use a variety of shippers, some of whom do not allow delivery to PO Boxes. To prevent the need to cancel your order after it has been placed, we do not allow orders to ship to any PO Boxes for any orders. Additionally, there are certain restrictions on exporting certain kinds of technology outside of the United States. These restrictions complicate or prevent our suppliers from shipping products to APO or FPO mailboxes. As a result, we do not ship to any APO Boxes or FPO Boxes.
- Standard — Usually delivers in 3 - 10 business days after shipment
If we shipped and sold your item, then you can return those items to us within thirty (30) days of the ship date. This policy does not apply if a different return policy is stated on the item's listing information.
Please contact us before return. We would be happy to assist you.
All returns must include the following:
Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.
The return must be complete and include all accessories, Manufacturer documentation (manuals, warranty cards, registration information, etc.)
(If you think you may have received the wrong or a potentially defective product, you can also request an RMA, return and we will refund in full if the item is determined to be incorrect (not matching the order placed online) or defective upon return inspection.
Please note that AIM USA does not cross-ship any items, even if you feel you may have ordered incorrectly or received the wrong product.
Products returned New, Unopened in perfect condition with all packaging and item materials and manuals that can be resold as new are subject to a 15% restock fee + Shipping cost.
Products returned Used, Opened in close to perfect condition or with all packaging and item materials and manuals that can be resold as open box are subject to a 30% restock fee + shipping costs. Products returned Used, Opened in user damaged condition or without all packaging and item materials and manuals that cannot be resold as new or open box are refused and returned to customer. If a customer refuses delivery of returned item, the item is disposed of by the shipping carrier, but the customer is still charged for that item and will not be entitled to a refund.
You agree that you as buyer and we as shop owner are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as shop owner we are responsible to collect, to report and to remit any sales, use or other taxes as may be required under applicable law. You agree (a) that Rakuten.com has no responsibility to collect, report or remit sales, use or any other applicable taxes in connection with your purchase, and (b) to fully indemnify, defend and hold Rakuten.com harmless from any and all claims, demands, damages, awards, fines, costs, expenses and liability in any way associated with foregoing. Without limiting the generality of the foregoing, Rakuten.com currently automatically charges sales tax with respect to any marketplace products shipped to California.