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Altatac Information

Shop Owner Description:
Altatac: We proudly brand ourselves on fast shipping, low prices, outstanding customer service. We take joy in helping the people get the product they want and need at a great price!

Please feel free to contact us by email cs@altatac.com

Customer Service Information:
Tel: 1-323-402-6554
Email: cs@altatac.com 
Business HoursL: Monday to Friday (08:00am -4:00pm PST) 

Shipping Information:
We take great care packaging every item to ensure safe shiping to you.

Orders are typically shipped out within 1 business day after payment is confirmed and cleared.

All of our packages are shipped UPS or USPS.

We ship to APO, FPO and PO Boxes.
Buyers having APO, FPO or PO Box addresses must choose USPS Mail option when purchasing since UPS does not deliver to these addresses.

Transit time is dependent on the carrier service and cannot be guaranteed by us, we will do our maximum effort.

please note USPS First Class International shipping is a non trackable service. 

Shipping Options:

Standard -
Usually delivers in 3 - 10 business days after shipment
Expedited -
Usually delivers in 2 - 6 business days after shipment
Two day -
Usually delivers in 2 business days after shipment.

Return Policy:
Items must be returned in the original manufacturer's packaging. We strongly recommend you keep your packaging for at least the first 90 days after purchase.

• We offer a 30 day return policy on all items. (unless stated otherwise in the listing)
• Video games must be returned unopened. If the item is defective, it can be returned within 15 days with a receipt and the original packaging. Defective items may only be exchanged for the same title. 
• All returns must be in original condition and must include the original packaging and content in tact.
• Returns must be packed in proper packaging to avoid damage to the item or it original packaging.
• For any return request please contact us to receive a RMA number and return instructions. 
• 10% restocking fee may apply.
• Please allow 3-5 business days after we receive your package to process your return.
• Any returns that violate this return policy will not be accepted and will be sent back at customers expense.


The following electronics items must be returned within 15 days of receipt:
Computers
Computer hardware
Printers (including 3D printers)
3D printing supplies and products
Camcorders
Digital cameras
GPS units
Digital music players
Tablets
E-readers
Portable video players
Drones
Video Game Consoles
Video Games

Tax Policy:
Please note that a sales tax of 9.25% will be applied to all orders shipped within the state of California.