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Shop Owner Description:
Altatac: We proudly brand ourselves on fast shipping, low prices, outstanding customer service. We take joy in helping the people get the product they want and need at a great price!

Please feel free to contact us by email cs@altatac.com

Customer Service Information:
Tel: 1-323-402-6554
Email: cs@altatac.com 
Business HoursL: Monday to Friday (08:00am -4:00pm PST) 

Shipping Information:
We take great care packaging every item to ensure safe shiping to you.

Orders are typically shipped out within 1 business day after payment is confirmed and cleared.

All of our packages are shipped UPS or USPS.

We ship to APO, FPO and PO Boxes.
Buyers having APO, FPO or PO Box addresses must choose USPS Mail option when purchasing since UPS does not deliver to these addresses.

Transit time is dependent on the carrier service and cannot be guaranteed by us, we will do our maximum effort.

please note USPS First Class International shipping is a non trackable service. 

Shipping Options:

Standard

Usually delivers in 3 - 10 business days after shipment

Return and Tax Policies

Return Policy:
• We offer a 45 day return policy on all items. (unless stated otherwise in the listing)
• All returns must be in original condition and must include the original packaging and content in tact
• Returns should be packed in proper packaging to avoid damage to the item or it original packaging. 
• For any return request please contact our Customer Support by email and you will be assigned an RMA number and instructions on how to proceed with your return
•10% restocking may apply on returned electronics
• Please allow 4-10 business days after we receive your package to process your return. 
• Any returns that violate this return policy will not be accepted and will be sent back at customers expense. 
• Electronic Items Such as Laptops,Cellphones,IPods, IPads,Tablets,Drones etc..  must be returned is original, unopened packaging with unbroken seal  

Tax Policy:
Please note that a sales tax of 9.25% will be applied to all orders shipped within the state of California.

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What is a refurbished product?
A refurbished product refers to an item that was returned to the seller or manufacturer. These items are tested for quality and verified to perform like a new product. Refurbished products also contain the original or equivalent accessories of a new product. Other retailers may refer to refurbished products as factory-reconditioned, recertified or repackaged.

Where can I find refurbished products on Rakuten.com?
Refurbished products are marked as Refurbished in the product title and the Condition field. You can also filter your search results to only include refurbished products by selecting Condition: Refurbished on the Search sidebar.
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