Brand New In Box Water resistance Oxford clothWater resistanceRust & Corrosion resistant powder coated steel frameworkGreat for Commercial use / Parties / backyard events, etc
Brand New In BoxWater resistance Oxford clothWater resistanceRust & Corrosion resistant powder coated steel frameworkGreat for Commercial use / Parties / backyard events, etc
Frequently Asked Questions
What are my shipping options for this product?
Usually delivers in 3 - 10 business days after shipment
How do product returns work?
All items shipped are brand new. WE DO NOT ACCEPT ANY USED PRODUCTS BACK AS RETURNS.
• PLEASE ALWAYS CHECK INVENTORY OF YOUR PARTS BEFORE ASSEMBLY. If an item is partially assembled, it is considered used and will not be allowed to be returned for a refund. You will only be able to receive those missing/damaged parts is our company is contacted within 30 days from the date of delivery.
• Our customers have 14 days from the receipt of their order to notify our company that they would like to return their order due to receiving a damaged product or if you have changed your mind about the product that you have received .
• If you check your item upon delivery and it is damaged/broken and has never been used, we will need to be emailed pictures of the damages before return instructions are provided for your order to be refunded.
• If you receive an order and you changed your mind about keeping the product and nothing is wrong with the product, return instructions will be provided upon request. Postage and handling fee is not refundable for a non-faulty item. Non Faulty items being returned must be new, and never used. Postage for return of non-faulty items will be the responsibility of the customer. Returns MUST be received back in new condition within the original packaging. If the original packaging has been discarded, customers will have to provide the proper packaging for item to be returned. For return of non-faulty orders, our company processes a 20% restocking fee.
• Refusing a delivery is not an acceptable way to return it. All returns must be pre-approved. Refused packages will be treated as an unauthorized return and will be charged 20% restocking fee + double the shipping cost (the carrier is charging us for both ways). Make sure we authorized your return.
• If we receive notification between 14 and 30 days after the initial delivery, we will ONLY be able to provide replacement parts for your order if it is due to manufacturers defect. Any request past the 30 days from the date of delivery, our company will not be able to provide replacement parts at no cost to the customer. It is the customers responsibility to purchase replacement parts and pay for the shipping of said parts.
• If you would like to receive replacement parts, we will need to be emailed pictures of the damaged parts before they will be sent out.
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