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Shop Owner Description:
Aosom: We specialize in value-driven, quality products in the categories of Outdoors, Sporting Goods, Home Furnishings, Electronics, Pets and more!

Customer Service Information:
Tel: 1-877-644-9366
Hours: Monday- Friday 8:00am-4:00pm
Email: rakuten@aosom.com

Mailing Address: (do not send product back without an RMA from us first)
Aosom
27150 SW Kinsaman Rd
Wilsonville, OR 97070

Shipping Information:
Our orders usually ship within 1 business day of purchase. We ship all items via FedEx Ground unless otherwise noted or requested. Sorry, we cannot ship to PO Boxes, APO/FPO, US Protectorates or outside the United States.

Shipping Options:

Standard

Usually delivers in 3 - 10 business days after shipment

Return and Tax Policies

Return Policy:
Thousands of customers have been happy with our customer service because of our easy returns program which makes your purchasing experience as simple as possible.

All of our products come with a return period of 90 days from the date of original delivery. If within the 90 days you are not completely satisfied with your purchase or no longer need the item (if unopened) we will assist you with a return for full refund minus a 20% processing fee (or minus the shipping fee if it was paid separately). Cancelled order requests made after the day of the order will be refunded minus a 20% processing fee once the item has been returned to us.

Our products also have a warranty of 90 days, so if your item arrived damaged (even from the shipping company), please notify us right away so we can assist you in replacement parts, an exchange (depending on availability) or a return for a full refund.

In this day and age, we understand people’s time is valuable, so if there is an issue of damage, please supply pictures when you message us to help us assist you faster. Depending on the damage, there are times when we can use the pictures as the actual return, thereby eliminating the time and hassle of packaging up the product and returning it to us for an exchange or refund.

Tax Policy:
We charge sales tax to all addresses within Tennessee.

Contact Seller

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Details

What is a refurbished product?
A refurbished product refers to an item that was returned to the seller or manufacturer. These items are tested for quality and verified to perform like a new product. Refurbished products also contain the original or equivalent accessories of a new product. Other retailers may refer to refurbished products as factory-reconditioned, recertified or repackaged.

Where can I find refurbished products on Rakuten.com?
Refurbished products are marked as Refurbished in the product title and the Condition field. You can also filter your search results to only include refurbished products by selecting Condition: Refurbished on the Search sidebar.
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