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Shop Owner Description:
Aosom: We specialize in value-driven, quality products in the categories of Outdoors, Sporting Goods, Home Furnishings, Electronics, Pets and more!

Customer Service Information:
Tel: 1-877-644-9366
Hours: Monday- Friday 8:00am-4:00pm
Email: rakuten@aosom.com

Mailing Address: (do not send product back without an RMA from us first)
Aosom
27150 SW Kinsaman Rd
Wilsonville, OR 97070

Shipping Information:
Our orders usually ship within 1 business day of purchase. We ship all items via FedEx Ground unless otherwise noted or requested. Sorry, we cannot ship to PO Boxes, APO/FPO, US Protectorates or outside the United States.

Shipping Options:

Standard

Usually delivers in 3 - 10 business days after shipment

Return and Tax Policies

Return Policy

All purchases may be returned for any reason within 60 days of date of purchase upon receipt of a Return Merchandise Authorization (RMA) number issued from Aosom.  All such RMA’s may receive a complete replacement unit, replacement parts, full or a partial refund at the sole discretion of Aosom. There are no additional cost or fees associated to an RMA, including restocking fees or processing fees, however some cases (as discussed below) may be at the customer’s shipping expense.

If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us within 7 days to submit a claim for an RMA. Aosom may require pictures or video of defective/damaged items to issue a full refund. Once your claim is processed and approved, please allow 3-5 business days for the request to be completed.  If a replacement unit or replacement parts are requested, please be aware that the fulfillment time frame is based on product availability and alternatives may be offered.

Items returned must be in their original packaging or acceptable packaging, along with all accessories in the original shipment.   All instances of returns from damaged or defective products are shipped back to Aosom at Aosom’s expense. All other returns are shipped back to a Aosom at the customer's expense; In cases where you choose to provide the shipping, a tracking number must be provided to Aosom and confirmed delivered to an our warehouse to complete the warranty transaction. Please note that it is at the company's discretion to decide if the item may be returned to a Aosom. Please allow 2-3 business days for the refund to issue once the item has been returned, or we have stated your pictures are counting as your return.

Unauthorized returns may not be accepted and any shipping charges will not be reimbursed.

Tax Policy:
We charge sales tax to all addresses within Tennessee. 

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Details

What is a refurbished product?
A refurbished product refers to an item that was returned to the seller or manufacturer. These items are tested for quality and verified to perform like a new product. Refurbished products also contain the original or equivalent accessories of a new product. Other retailers may refer to refurbished products as factory-reconditioned, recertified or repackaged.

Where can I find refurbished products on Rakuten.com?
Refurbished products are marked as Refurbished in the product title and the Condition field. You can also filter your search results to only include refurbished products by selecting Condition: Refurbished on the Search sidebar.
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