RETURN PERIOD & CONDITIONS
You have 30 days to return any unwanted items from the date of the order. If you ordered an incorrect item or changed your mind about an item you will not be eligible for a full refund (15% restocking fee will apply).
You will also be responsible for the cost of returning the item to the address provided by us. Items shipped to any other addresses or without RMA number will not be considered for refund or returned to sender.
You have 7 days to report damaged, defective, missing or wrong items from delivery date of the order if it hasn't been installed, assembled and it is returned in its original packaging.
- If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts (free of charge), we will return an item and provide a full refund.
- If you decide you do not want parts or a replacement unit, you can return the item under ourstandard return policy.
- IMPORTANT: kindly hold on to the original packaging until you will inspect the contents! Original packaging is needed in case the item is damaged/defective/incorrect.
Due to limited shelf life, safety concerns, and potential for fraudulent claims, we do not accept returns on the following items:
- Dated products such as: calendars, appointment books and organizers, desk and desk pad calendars, and wall calendars and planners;
- All toner cartridges;
- Hygiene and consumable products (food, beverages, cleaning supplies, pharmaceuticals and paper);
- Computer software;
- Some electronic items;
These products will only be accepted in the event of a manufacturer's defect or an error on our part.
No returns will be accepted without Return Authorization (RMA) number.
To obtain an RMA number with return address, please contact us and provide the following information:
- Your name and e-mail address
- Order number
- Item(s) and quantity you wish to return
- Reason for return
- Would you like item(s) to be reshipped or refunded
We will e-mail you return instructions, including an RMA number and return address within 24 hours of receiving your request. Please note that RMA number will expire after 7 days.
Items to be returned must be 100% intact, in the original packaging with all components, manuals, registration cards, software, cables and/or accessories, and UPC or bar-code clearly visible on the packaging. We cannot accept items not in the original packaging. If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.
Write the RMA number clearly on the outside of the shipping package. Do not write on the product packaging.
To process your refund we require a return tracking number as a proof of delivery. We are not responsible for loss or theft before the merchandise is in our possession. For valuable items, you may wish to insure them to cover replacement costs in case the package is lost in transit.
Please allow up to 14 business days for our warehouse to process your returned merchandise.
Refund will be issued using the same method of payment you used to purchase the item(s). For example, if you used credit card A, then only that actual credit card will receive the credit for the refund. We cannot refund to credit card B, send a check or return to a different account.
All types of refunds may take up to 14 business days to be processed.
All our products are warrantied by the manufacturer, unless noted otherwise on our site. The warranty period and service may vary depending upon manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact the manufacturer. For help or information contacting a manufacturer, please contact us.
All products from BisonOffice are in stock unless marked otherwise. However, stock quantities are not updated in real time. Please note that we cannot guarantee delivery on low stock items, even if the item was in stock during order placement. We process your order as soon as it's placed and on a first come first served basis.
You can always view the exact shipping and product total before confirmation. Have a question about your total? Just give us a call or send us an email and we'd be happy to clear up your concerns before you submit your order.
TAX may apply.
Despite our best efforts, on rare occasions items on Rakuten.com Shopping website are posted with inaccurate product descriptions. If you have any doubt on the product quantity or product itself, please contact before purchasing. Product pictures may vary from actual product you will receive (especially when new item versions are introduced).