We offer a 30-day, money-back guarantee. If you are not completely satisfied with your purchase, you may return it to us within 30 days for a prompt refund. All items must be in their original condition. Please return items in their original shrink wrap.
We are willing to make exceptions as needed, as long as the item has not been written in or shows no signs of usage such as creases, folds, etc. We are unable to accept returns of personalized merchandise except in cases of damage or defect. All items should be returned with adequate packing materials to ensure that they are not creased or otherwise damaged in the return shipment.
You will receive a full refund of the product's purchase price minus original shipping charges. Please allow 2-3 weeks for returns to be received and processed. Calendars.com and DogBreedstore.com are not responsible for lost returns.
Order Contained Damaged or Incorrect Items: Contact our Customer Service Team at 800-366-3645 or via email at firstname.lastname@example.org and we will process your return for you!
All Other Returns: Send us your return by your preferred shipping method to:
ATTN: Returns Processing
6411 Burleson Road
Austin, TX 78744-1414
Sales tax is charged only on orders shipped to California, Connecticut, Illinois, Iowa, New Mexico, Pennsylvania, South Dakota, New York, North Carolina, Oklahoma, Texas, and West Virginia. State laws require that we charge a sales tax on the full amount of the order. Charges for gift-wrap and shipping and handling must be included when sales tax is calculated.
If you believe that you have received an incorrect charge for sales tax, please contact our Customer Service team.
Calendars.com does not currently collect sales or use tax on purchases made in all states. You may be responsible for paying sales or use tax depending on specific state guidelines.
Texas purchasers: Texas sales tax is based on the sales tax rate of the seller's location. We are located in Austin, TX, therefore the Texas sales tax rate is 8.25%.
Colorado purchasers: This purchase is not exempt from Colorado sales or use tax merely because it is made over the Internet or by other remote means. The State of Colorado requires that a Colorado purchaser (A) file a sales or use tax return at the end of the year reporting all of the taxable Colorado purchases that were not taxed and (B) pay tax on those purchases. Details of how and when to file this return may be found at the Colorado Department of Revenue’s website, www.taxcolorado.com.
Kentucky purchasers: See important Kentucky sales and use tax information regarding tax you may owe directly to the Commonwealth of Kentucky. For more information, please visit the Kentucky Department of Revenue website at http://revenue.ky.gov/individual/usetax.htm.
Vermont purchasers: As a non-collecting retailer, Calendars.com and DogBreedstore.com are not required and do not collect Vermont sales tax; The purchase is subject to state use tax unless it is specifically exempt from taxation; The purchase is not exempt merely because the purchase is made over the Internet, by catalogue, or by other remote means; The state requires each Vermont purchaser to report any purchase that was not taxed, and pay tax on the purchase. The tax may be reported and paid on the Vermont use tax form; and The use tax form and corresponding instructions are available on the department of taxes website www.state.vt.us/tax/usetax