Shop Owner Description:
We are a professional vendor for large scope of high quality electronic products, including computer accessories, consumer electronics,tablet computers or IP cameras, LED, etc. We strive to bring our buyers the best buying experience by providing top-notch customer service and best quality products with competitive pricing. To ensure you receive your orders ASAP, our warehouse, based on California, ships out orders within 24 hours. Our customers will also receive one year replacement warranty for all products we sell.
Customer Service Information:
Customer Service Phone: 1-888-530-9912 (9:00 - 18:00 PDT M-F)
33442 Western Avenue
Union City, CA 94587
- Standard — Usually delivers in 3 - 10 business days after shipment
** RETURN POLICY FOR IP CAMERAS or Headrest:
(1) If the buyer is not satisfied with the product and would like a refund:
Upon receiving the qualified returns, the buyer will be issued a refund for the original item price. Shipping and Handling is not refundable. A 25% restocking fee may apply.
(2) Return, refund or replace in the case of receiving a defective or wrong items:
Upon receiving the qualified returns, we will issue a refund of the original item price, or send a replacement item, depending on the buyer's preference.
A qualified return is decided by the following rules:
- The buyer should notify us within 15 days after receiving the item to be returned. Any return request received after 15 days may not be processed.
- The buyer should return the item in its original packaging, with all accessories and documentation, and original UPC barcode (if present). Non-complete returns will not be processed or refunded.
- The returned product should have no scratches, dents, or any other abused marks on it. Otherwise the return may not be processed to refunded.
- The buyer should contact our customer service email firstname.lastname@example.org to request Return Merchandise Authorization (RMA) number for any returns. After getting the request, our customer service team will provide return instructions. Non-authorized returns will not be processed or refunded.
- The returned item should be received by us within 30 days after an RMA number is issued to the buyer. The RMA number will expire after 30 days after issuing date. Any return received with an expired RMA number may not be processed or refunded.
Non-qualified return will not be processed or refunded.
** RETURN POLICY FOR OTHER PRODUCTS (EXCEPT TABLET COMPUTERS or IP CAMERAS):
We provide 45 day money back guarantee for all products except tablet computers or IP cameras. Within the 45 day money back period, you may return the item back for refund for any reason (may subject to 15% restocking fee plus the shipping cost if the reason of the return is not our mistake). All products also come with one year replacement warranty. Within the warranty period, if the product is defective, you may return the item to us for exchange.
Please note that we only accept returns with authorization. Please contact us to get an RMA number, before returning the package to us. Unauthorized returns may not be recognized or processed.
If you have any other questions, please contact us with the order number and a brief message of your request.
California state residents are subject to sales tax.