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Return and Tax Policies
Unless otherwise indicated, products sold with a Manufacturers/Factory/Direct Warranty may be returned to us within 30 days of receipt for replacement or service under warranty
After 30 days following receipt of a product sold with a Manufacturers/Factory/Direct Warranty, products must be returned directly to the products maker for warranty service.
To keep our prices as cheap as possible shipping fees and/or return shipping costs are not refundable and will not be borne by us.
To keep our prices as cheap as possible no refunds after 30 days.
All direct replacements are limited to product availability. If an exact replacement for a returned item is not available, a credit will be issued or the product will be substituted with one of same-or-better specifications.
All products being returned must be issued a Return Materials Authorization (RMA) number by our Technical Support or Customer Service Staff BEFORE they are returned
Unauthorized/unmarked returns will not be honored.
RMA numbers are valid for and products must be returned to us within 30 days of issue
To be accepted, all products being returned must be clearly labeled with the assigned RMA number and accompanied with a printed copy of the sales order or invoice.
Customers must pack any item(s) being returned completely, with all manuals, cables, accessories, software, etc., as if they are new and in working condition.
Regardless of condition, all products must be packaged appropriately so as not to incur physical damage during return shipping, damaged product(s) will be returned to customer.
Failure to follow these guidelines will invalidate both the RMA and the warranty.
We will not be responsible or held liable for any incidental or consequential damages arising from the use of any product(s) we sell.
Per product descriptions, compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in a specific hardware/software environment is not therefore automatically "defective".