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Shop Owner Description:
eBags.com is the world's largest online retailer of bags and accessories for all lifestyles. At eBags, we're committed to providing each customer with superior service. From personal assistance to convenient, and real-time UPS/Fedex order tracking, eBags' customer service representatives are focused on customer satisfaction. We carry a complete line of premium and popular brands, including Samsonite, JanSport, The North Face and Eagle Creek. From backpacks and carry-ons to computer cases and handbags, eBags combines the best selection of products with unrivaled service and extremely competitive prices. We always love to hear from our shoppers, so feel free to contact one of our Customer Care Specialists for questions or comments.

Customer Service Information:
Customer Service Email Address: help@ebags.com Customer Service Phone Number: 1-800-725-8229 Customer Care Phone Hours Monday-Friday, 7AM to 7PM MST Saturday-Sunday, 10AM to 2PM MST We always love to hear from our shoppers, so feel free to contact one of our Customer Care Specialists for questions or comments. They are available by phone or email. 

Shipping Information:
Immediately after you place your order you will receive an order confirmation email. It is at this time that we will begin processing your order. Processing involves receiving your order, transmitting the information to the appropriate vendor, and packing the product for shipping. Due to the number of manufacturers we deal with, processing times will vary from item to item. This can range from 24 hours to 6 business days, depending on both the manufacturer and the product type. When we receive confirmation that your item has shipped, you will receive a shipping notification email from us containing your tracking number. With this number, you have 24-hour access to monitor the progress of your package as it is in transit to you. Since we ship directly from the manufacturer, you will receive a separate shipping notification email for each item that you purchase.

Shipping Options:

Standard

Usually delivers in 3 - 10 business days after shipment

Return and Tax Policies

Return Policy:
We will unconditionally guarantee all unused or defective merchandise for 30 days from the date of delivery. If you are not completely satisfied with your eBags purchase you may return any unused or defective merchandise for a prompt refund or exchange. If you have purchased an eBags branded item, we unconditionally guarantee your complete satisfaction for as long as you own the bag. If you are not completely satisfied with your eBags product at any time, we will happily make it right. Exchange, Return, Whatever it takes. You have our promise. Excessive wear & tear is not covered. Determination of excessive wear & tear is subject to eBags' discretion. Crew Coolers seam failure is not covered. Continued damage caused by a lack of effort to repair the bag, or the failure to replace worn parts resulting in additional damage will not be covered. Example: Failure to replace a worn wheel, resulting in further damage to the bag and wheel chassis. Replacement parts will be provided at no charge, subject to parts availability. For more information please visit http://www.ebags.com/returns.

Tax Policy:
Items sold by eBags and shipped to destinations in the following states are subject to sales tax: Colorado (4.1%) Kentucky (6.0%) Indiana (7.0%) Washington (9.25%) Laws in these states require that we charge sales tax on the full amount of the order.

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What is a refurbished product?
A refurbished product refers to an item that was returned to the seller or manufacturer. These items are tested for quality and verified to perform like a new product. Refurbished products also contain the original or equivalent accessories of a new product. Other retailers may refer to refurbished products as factory-reconditioned, recertified or repackaged.

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Refurbished products are marked as Refurbished in the product title and the Condition field. You can also filter your search results to only include refurbished products by selecting Condition: Refurbished on the Search sidebar.
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