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HQRP Information

Shop Owner Description:
HQRP High Quality for Reasonable Price

Customer Service Information:
Tel: 973-484-1800 and 973-679-7093
Email: rakuten@hqrp.com

Shipping Information:
- We process and ship orders the same or the next day after the purchase on everyday basis except Saturdays and Sundays.

- We ship all products from Harrison, NJ, USA, using USPS or Fedex at our decision.

- We do not provide shipping method "Local delivery/pickup" and do not ship to APO/FPO addresses.

- In case you haven't received your order within the estimated timeframe, please contact us, we will resolve the issue.

- If the goods were returned back to us by the delivery service because of the wrong address, the buyer gets refund without the shipping cost. If the item is sold with free shipping, we will refund your order without the actual shipping cost.

- We are able to ship the products only to physical addresses (USPS or Fedex valid); for sending to APO/FPO boxes, please, contact us in advance.

- We are not able to ship the items to the addresses temporarily occupied by the customers, i.e. hotels, motels, resorts and inns.
 

Shipping Options:

Standard -
Usually delivers in 3 - 10 business days after shipment
Return Policy:
- Return of sealed merchandise is allowed within 30 days after the delivery date. Please contact us to request return authorization prior sending the merchandise back to us.

- Defective on Arrival (DOA) shipments or missing quantity have to be reported within 7 days. They will be replaced ASAP for free (subject to stock availability) or refunded. Products damaged during transportation.

- Products damaged during transportation should be reported ASAP but not later than 5 business days after the receipt. Shipping packaging and product packaging should NOT be disposed of because they are used as evidence for associated carrier insurance claim. Also we ask the customers to send us the pictures showing the damage during transportation with the initial claim. Once such product is reported, we file insurance claim with the shipping carrier and/or resolve this problem with the customer by providing refund or replacement.

- Seller's maximum liability shall be limited to the purchase price of the product sold by HQRP. HQRP shall not be liable for punitive, consequential or special damages for any injury to persons or damage to property or other loss or injury under any circumstances (including lost profits) other than the replacement or refund of the purchase price of any defective product.

Please use our products only for devices and models specified in the product listing as compatible. We assume no responsibility for any use of our products in any device or for any purpose not mentioned in the product listing.

Tax Policy:
We charge sales tax in FL, NJ and PA.