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Importcds Information

Shop Owner Description:
At ImportCDs everyone is our customer. Our inventory count is 300k+ of in stock titles in our California warehouse from over 24 countries. We are striving to have all the unique products that no one else has and our vinyl selection in stock is unmatched by anyone. With a background of 10+ years in the Music Industry we know what we are doing.

Customer Service Information:
Email: buy@sdcd.com
Hours: M-F 7:00am – 4:00pm

Shipping Information:
$2.99 for each item

Shipping Options:

Standard -
Usually delivers in 3 - 10 business days after shipment
Expedited -
Usually delivers in 2 - 6 business days after shipment
Return Policy:
We do participate in Rakuten.com Shopping's 45 days return policy, however we ask that you contact us preferably within 7 days of receiving the incorrect shipment so arrangements can be made. You will received detailed return instructions based on your individual case.

Generally:
You must return your item to ImportCDs for a refund. Please note that items purchased from ImportCDs need to be returned directly to the Address provided on the Shipping/Packing Slip of Importcds and not to Rakuten.com Shopping. Orders returned to Rakuten.com Shopping cannot be processed as a return or for a refund.

To be eligible for a refund, you must return your item to ImportCds in the same condition you received it, and the return must be postmarked within 5 days of when you received it. When writing to us to arrange for a return, please be as descriptive as possible regarding the problem with the merchandise. We kindly ask you to fill in our packing slip (included in your package) and to mark the reason for return.

Returns with no Order-number, cannot be accepted and will not be processed by our returns department.

Tax Policy:
California state residents are subject to sales tax.