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Frequently Asked Questions
What are my shipping options for this product?
Usually delivers in 3 - 10 business days after shipment
How do product returns work?
We do participate in Rakuten.com Shopping's 45 days return policy, however we ask that you contact us preferably within 7 days of receiving the incorrect shipment so arrangements can be made. You will received detailed return instructions based on your individual case.
You must return your item to ImportCDs for a refund. Please note that items purchased from ImportCDs need to be returned directly to the Address provided on the Shipping/Packing Slip of Importcds and not to Rakuten.com Shopping. Orders returned to Rakuten.com Shopping cannot be processed as a return or for a refund.
To be eligible for a refund, you must return your item to ImportCds in the same condition you received it, and the return must be postmarked within 5 days of when you received it. When writing to us to arrange for a return, please be as descriptive as possible regarding the problem with the merchandise. We kindly ask you to fill in our packing slip (included in your package) and to mark the reason for return.
Returns with no Order-number, cannot be accepted and will not be processed by our returns department.
California state residents are subject to sales tax.