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THE RAKUTEN

WORRY-FREE GUARANTEE

You can shop with peace of mind. We worry about all the details, so you don’t have to!

YOU'RE COVERED

When you shop, you’re automatically covered by our Worry-Free Guarantee. That means if you have a problem with your order, we’re here for you. All you have to do is contact us, and we’ll help. It’s that simple.

YOUR ISSUE IS OUR ISSUE

If you have an order issue, we’ll sort it out for you. We’ll work with the merchant to resolve it on your behalf, because we want you to have a great shopping experience.

RESOLUTION GUARANTEED

If a merchant doesn’t respond within two business days, we’ll step in and find you a resolution. That may include a full or partial refund, a pre-paid label for returns, or any other reasonable solution based on our sole discretion.

Rest assured that we have your back—and shop with confidence.

Check our Frequently Asked Questions for limitations and exclusions here.

If you have questions about our Worry-Free Guarantee, just contact us. Or if you have an issue, email us or call 1 (800) 800-0800