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Return and Tax Policies
IPC Store does not apply a sales tax.
If for any reason you are not satisfied, you may return any item in its original condition within 30 days of receipt of shipment for a refund.
Orders returned without an Retrutn Authorization number will be refused, please firs request return!
Restocking fees do not apply when the retunred item is still factory sealed.
Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
The customer is able to exchange the item or receive a refund for the full amount of the item purchased. Please allow 7-10 business days for a credit to appear on your credit card statement.
Please read all the conditions below. If conditions are not met, IPC Store reserves the right to refuse the return or charge a restocking fee of min 15%.
- A processing/restocking fee may be charged for mattresses, foundations, assembled/upholstered indoor furniture, water heaters & built-in home appliances.
- A processing/restocking fee may be charged for assembled/upholstered indoor furniture. Restocking fees do not apply when item is returned as defective or because incorrect product was delivered.
- To avoid a 15% restocking fee on consumer electronics, patio furniture, gazebos, canopies, pergolas, air conditioners, dehumidifiers, space heaters & grills, these items must be returned unused & with the original box, product packaging, accessories & parts.
IPC Store will arrange for return shipping on any items shipped incorrectly, defective, or damaged and will pay necessary expenses. You are responsible for return shipping under any other circumstances
IPC Store is not responsible for any customs, duties, taxes and other freight charges due to shipping
How to return or exchange an item:
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
Place the original package into a shipping carton.
DO NOT use the original manufacturer's box as the shipping box.
RMA numbers are valid for 10 days.
Please do not place stickers or shipping labels on the original manufacturer’s package.
Ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
Rules and conditionals:
All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
Items for sale at IPC Store offered with Free Shipping, when these items are returned, actual shipping charges will be deducted from any refund that is due.
IPC Store reserves the right to require the Purchaser to return goods directly to the manufacturer or distribution warehouse located in the United States of America for replacement.
IPC Store does not accept return items on certain conditions:
Software, Discontinued items, Special Order items, and Consumables.
Items not purchased from IPC Store.
Batteries, Battery Backups, Power Protection.
For assistance returning an order please email email@example.com or call 800-676-8680.