Shop Owner Description:
Some of my birdie friends spend their days roaming the skies, while a few others spend their time by their nests chirping away with their buddies. I, on the other hand, consider myself to be a bit different! I'm not exactly sure what led me here, but I am very proud and excited to say that I am! One morning, as I left my nest and flew aimless circles around my neighborhood in Brooklyn, NY, an idea sprung upon me. It was a clear vision to create a one-stop, website for all things home improvement for the last couple of years this website was Acehardwareoutlet.com. With the company growing fast I thought that it would be best to create a website that could offer more and I planned to call it Life And Home. I envisioned it to be a place that would continuously introduce new product lines and unique, high end products such as Mauviel, Baggu, and Jetboil as well as a fast and easy shopping experience that allows you to view and process information more efficiently I knew that if I stayed loyal to my vision and worked diligently to create it, I would one day make my dream for such a website a reality. So here it is! I invite you to browse and shop at lifeandhome.com. I currently have close to hundreds of top brands available on the site and I'm confident that you will be able to find your home improvement needs or at the very least, your life's wants!
AG Lock and Hardware
347 Knickerbocker Ave
Brooklyn, NY 11237
Customer Service Information:
Telephone Numbers & Hours Please contact customer service at the following numbers:
Our normal business hours are from Monday through Friday between 8:30 am and 7:30 pm EST and 11 am to 7:30 pm EST on weekends.
Normally we answer all e-mails within one to two business days depending upon the issue or problem. Mailing Address: Life and Home, Inc. 347 Knickerbocker Ave Brooklyn, NY 11237
Order Notification And Confirmation Policy All orders that include a valid e-mail address will be sent an order confirmation of price (including shipping and taxes) by email, within one business day. This is usually followed by a shipping notification when the item is shipped. For most orders, the shipping notification includes ship date, carrier and tracking number (if applicable). No responsibility to sell mispriced products or services. Your receipt of an electronic or other form of order notification or confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. lifeandhome.com shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors or if shipping charges were miscalculated, lifeandhome.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, lifeandhome.com shall issue a credit to your credit card account in the amount of the charge.
"FREE SHIPPING" ONLY applies to select products and will only be shipped via Ground within Contiguous US ONLY. Alaska, Hawaii, APO, and PO Box will not apply for FREE SHIPPING. Alaska and Hawaii must be shipped Air or USPS. PO Box and APO must ship via USPS and additional charges will apply.
For Truck shipments: You must have AT LEAST 2-4 able-bodied people present to unload the merchandise that you are ordering. While some truck drivers are kind enough to help, they are not required to help you lift the products. If you do not have the equipment or manpower, you can order (at additional charges) a special truck equipped with a hydraulic lift to safely lower the product from the truck to the ground (called Lift Gate Service). Lift gate service lowers freight item from the truck to the curb only. You will still need to bring it inside.
We usually ship within two business days depending upon the number of orders we are processing, occasionally an item may be on back order and might take 3-4 business days. If item needs to be shipped via Truck, additional processing time is required. Please contact us for delivery times. If item is a special order item or large item, additional processing time might be required. Freight Insurance is included on all orders at our cost. Shipping delays caused beyond the shipper (UPS, DHL, Federal Express, USPS, etc.) including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; Public authorities acting with actual or apparent authority on the premises; acts or omissions of customs or similar authorities; riots, strikes, or other labor disputes; civil commotions, disruptions in air or ground transportation networks such as weather phenomena; and natural disasters, shall not be our responsibility. Please contact the shipping company directly. The shipping company does not provide refund for shipping for the above cases, and nor can we (for shipping charges) if your package does not get delivered.
Stock Availability At Warehouses
Not all items are always available at each warehouse. Inventory Levels and stock availability are always changing at every warehouse. We might or might not ship from the closest warehouse to you. If you need within a specific time frame, we recommend that you select Priority or Express shipping to get your item quickly.
We usually ship via all the major shipping providers which include: UPS, FedEx, USPS, Yellow Freight, Old Dominion Freight & Con-way Freight. If you have a preference, please indicate it at the time of ordering, and we will try our best to accommodate you.
Common Carrier (TRUCK) Shipments
If your order is shipped via Common Carrier (Truck), you must be present at the time of delivery to accept the goods. It is very IMPORTANT YOU READ THIS SECTION IN ITS ENTIRETY TO AVOID ANY POTENTIAL
PROBLEMS WITH THE TRUCKING COMPANY.
In keeping with the high quality of service we provide our valued customer, lifeandhome.com will assist in filing and negotiating all freight loss or damage claims. The following guidelines will not only aid in the claim process, but will also allow for speedier replacement or credit adjustments.
If you choose to accept delivery without following these guidelines, but later determine that the contents are missing or damaged, you will have to keep the merchandise for up to 45 days at your location, so that the trucking company can perform an inspection (without guarantee that they will approve it). In most cases they will deny it automatically without any inspection. Overall, it is better to refuse a damaged delivery, then to accept it. If these guidelines are followed, we will most likely ship a replacement to you within 48 hours while we handle the claim with the trucking company. Sometimes we will request a signed inspection report from you to be faxed to us before reshipment.
Inspect freight BEFORE YOU SIGN. Freight drivers are professionals; however, they have a lot of stops to make and sometimes appear to be in a hurry. The driver must wait for you to complete the inspection. If you have any problems with a driver, notify us immediately. You will find his employee identification number at the bottom of your delivery receipt. Count the pieces received against the driver's delivery receipt. Note any discrepancies in writing on the delivery receipt. Be specific: identify or describe the missing item(s).
Inspect the freight for visible damages such as holes in boxes, water damage, dents, or anything else and verify the entire contents of the order.
Note on the freight bill any obvious damage at the time of delivery (i.e. box corners crushed, tears, rips, marks, etc.) Again, be specific with details and note exactly what is damaged.
If you suspect internal damage, OPEN IMMEDIATELY! Even if no damaged goods are suspected, open the carton and make a thorough inspection.
You have the choice of refusing or accepting a damaged shipment. If the damage is major, refuse the shipment. If the damage is minor and damaged parts appeared to be replaceable, consider accepting the shipment and clearly note the nature and extent of damage on the carrier's copy and the delivery copy of the freight bill. You can also refuse the damaged boxes and accept the undamaged boxes. If the driver refuses, then refuse the entire delivery and have the driver note the nature and extent of damage on the carriers copy and the delivery copy of the freight bill.
If you cannot open the packages for inspection for whatever reason or you have any doubts, you MUST sign "SUBJECT TO INSPECTION" next to your signature on the delivery receipt. If you do not, you are liable for any damages and shortages. If any box is damaged beyond repair, please refuse the damaged box.
If the driver does not want to wait, sign the delivery receipt with the notation SUBJECT TO INSPECTION. DRIVER REFUSES TO WAIT. When you find concealed damage after the driver leaves, the trucking line ordinarily pays only a fraction of the cost of shipping damage. This is why it is important to inspect the contents while the driver is waiting or to include the notation SUBJECT TO INSPECTION. DRIVER REFUSES TO WAIT with your signature on the bill of lading.
Any problems or questions, please call us immediately at 1-(518)-514-2488 so we can assist you. Damage claims must be filed with the trucking company within five business days.
Bear in mind that you are signing a legal document when you are signing the freight delivery receipt under the statement "received in good condition except as noted" or "received piece(s) above described in good order except as noted." lifeandhome.com accepts no financial burden caused by failure to follow these guidelines. We will gladly assist in replacing damaged goods in a timely manner if the above steps are followed. By following these guidelines, it will prevent potential problems and resolve any issues quickly.
Thank you in advance for your cooperation on this matter.
Return and Tax Policies
30-Day Return Policy
Our goal is that you're completely satisfied with your purchase. If for any reason, you are not satisfied, simply return your purchase in its original packaging, with your original receipt/email confirmation within 30 days from the purchase date.
Please examine the outer box and all contents immediately upon receipt for any signs of Wrong Item(s) Shipped/Defective/Damaged Item(s).
For claims, please e-mail us at firstname.lastname@example.org so that we can initiate the process. All claims must be initiated within 5 business days of delivery.
Defective/damaged merchandise can ONLY be replaced.
Products must be in new condition in order to receive a refund.
Shipping charges are not refundable.
We charge 10% restocking on power tools only!
Seasonal item cannot be returned.
Return Shipment Information
For your protection, please send your return via a shipping service that can be tracked, such as DHL, UPS, or FedEx. We cannot guarantee refunds for returns sent via a non-traceable method such as USPS. Please include the original receipt/email confirmation and ship return packages to:
Life and Home Returns Department,291 Wolf Road,Latham, NY 12110
You should expect to receive your refund within 2-5 business days once the package is received and inspected by our returns department; however, in many cases you will receive your refund more quickly. We'll notify you via e-mail of your refund as soon as it is processed. After two weeks, if you don't receive credit, please contact us via e-mail at email@example.com so we can investigate what happened to your refund. Please include your full name as it appeared on the order, address, order number, name of the shipper used, and the tracking number.
Usually there is no Refunds or exchanges for items in the categories below. Please contact us first if you have any questions:
- Outdoor Equipment and Power Tools
- Outdoor Living and Furniture
- Heaters and Cooling Supplies
- Special Orders
- BBQ Grills
- Gas-Powered Items
- Oversize Items
- Items Including and over 50lbs.
- Items that require special delivery
Products come with a manufacturer's warranty. No other warranties are expressed or implied. For warranty service, you must contact the manufacturer's authorized warranty service station closest to you. This information is available either with the material shipped with the product, or from the manufacturer directly.
Changing or Canceling Your Order
You may be able to cancel your order within 24 hours after it was placed, as our system is designed to fill orders and get them on their way as quickly as possible. Most items may be returned within 30 days of the order date for item refund.
You agree that you as buyer and we as seller are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as seller we are responsible to collect, to report and to remit any sales, use or other taxes as may be required under applicable law. You agree (a) that Rakuten.com has no responsibility to collect, report or remit sales, use or any other applicable taxes in connection with your purchase, and (b) to fully indemnify, defend and hold Rakuten.com harmless from any and all claims, demands, damages, awards, fines, costs, expenses and liability in any way associated with foregoing. Without limiting the generality of the foregoing, Rakuten.com currently automatically charges sales tax with respect to any marketplace products shipped to California.