We offers a 60-day money back guarantee on every product we sell. If you are not completely satisfied with your purchase, please contact customer service at firstname.lastname@example.org or call 1-888-678-3765.
If you wish to return an item, please contact customer service to begin the return process. To be eligible for a return your item must be in unused condition and include all original packaging. All returns must be shipped to our Product Returns Center at the following address:
ATTN: Returns Center
11500 S Main St., Suite 122
Houston, TX 77025
Once we receive the returned item, we will inspect the item and process full refund or exchanges within 5 business days.
When you place order, please make sure you put correct shipping address. And please note, high value item will require signature at delivery. If the shipment was returned to us due to wrong address or undelivable, there will be 20% restock fee.
You agree that you as buyer and we as shop owner are responsible for determining the amount of sales, use or other taxes that you may owe as a result of your Marketplace purchase. You also agree that as shop owner we are responsible to collect, to report and to remit any sales, use or other taxes as may be required under applicable law. You agree (a) that Rakuten.com has no responsibility to collect, report or remit sales, use or any other applicable taxes in connection with your purchase, and (b) to fully indemnify, defend and hold Rakuten.com harmless from any and all claims, demands, damages, awards, fines, costs, expenses and liability in any way associated with foregoing. Without limiting the generality of the foregoing, Rakuten.com currently automatically charges sales tax with respect to any marketplace products shipped to California.