Shop Owner Description:
Monoprice is an eCommerce leader specializing in high quality cables, components and accessories for computer and consumer electronics. Established in 2002, we have built our reputation by the word of mouth of our customers. The Monoprice brand's greatest claim to fame is our consistent ability to deliver premium quality products on par with the best known national brands at prices far below the retail average along with unmatched speed and service. Many of our products are produced in ISO9001 and ISO14001 facilities and maintain the highest standards for production and work environment. Currently, the vast majority of products we sell are RoHS compliant, reducing their environmental impact. We are a CCR Trading Partner, a Better Business Bureau Accredited Business and have been named an Inc 500 company for the last 3 years in a row, 2008, 2009 & 2010.
We review thousands of products in search of the best products and value to bring to our customers. Our product catalog currently includes thousands of home theater products, PC peripherals, and other accessories.
Our overall business philosophy focuses on the needs of our customers. We consistently strive to deliver higher quality products in less time and at a lower cost and our huge inventory is ready for immediate delivery.
Customer Service Information:
Hours: Monday-Friday 6:00AM-7:00PM PST
11701 6th Street
Rancho Cucamonga, CA 91730
- Standard — Usually delivers in 3 - 10 business days after shipment
We value your business and want to ensure you are completely satisfied with our products. However, we understand that there are times when an item needs to be returned. We are here to assist you. Please submit any refund/replacement requests directly through your Rakuten.com Shopping account.
Any purchase made through Rakuten.com Shopping will be subject to the following policy:
For Refunds: All returns for refund must be authorized by Monoprice within 30 days of the delivery date. There is no restocking fee applied to any returned item(s).
For Replacements: Replacements will be provided for any defective product within the specified warranty period for that product. Replacements will be the only recourse for returns after 30 days from the delivery date have passed. Monoprice will only replace item(s) for the exact same item(s) during its warranty period. Sorry, we cannot exchange one item with a different item. The Product ID (PID) must be the same.
Out of Stock or Discontinued Items: If you return a product for replacement and it is Out of Stock or Discontinued when the item is received, you may be contacted by the Monoprice Returns team and offered a suitable replacement or option for a store credit.
All returns, whether for refund or replacement, require a Return Merchandise Authorization (RMA). Products that are returned without prior RMA and the RMA# clearly printed on the address label will be refused and sent back to the sender. Please use the label provided when your RMA is issued.
Monoprice is not liable for packages that are lost in transit. It is highly recommended that you use a track able shipping service when you send back your merchandise.
California and Kentucky state residents are subject to sales tax.