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Music123 Information

Most Musicians think of Music123 as an internet company. While this is true, few people realize that Music123 is the outgrowth of a 75 year old family-run business that spans four generations back to the year 1928. Upon forging the way to the top of the musical instrument retail market in Philadelphia, a new vision to expand the successful family business to the web came to light.

In 1999, Music123.com was launched with over 10,000 name brand products. The ease of navigation and exciting features (including product reviews) coupled with low prices made the site an instant success.

Music123 has continued to build on that success. With an expansive and growing catalog, the depth of product information is unequaled - with new products and services are featured daily.

Music123's 5 Point Value Proposition:

1.Price - We offer the guaranteed lowest prices-even up to 45-days after the sale. We leverage the economics of the internet to offer you enormous savings over anything we have seen. 

2.Expert Advice - Our sales team is comprised of professional musicians available by phone and email to help you purchase what is right for you. If you want to know how the newest keyboards compare to each other or what's the hottest thing in home recording, we can tell you. Beyond sales advice, Music123 also provides access to extensive product information from manufacturers and, when relevant, user reviews.

3.Service - We pride ourselves on the unparalleled level of service we provide our customers. Customers are contacted promptly to inform them that their order has been processed, with personalized attention right through delivery.

4.Selection - We are currently expanding to include more than 125,000 products. Through a combination of our large warehouse and relationships with wholesalers and manufacturers, we are able to provide a superior selection. Unlike many online companies, we actually stock instruments, so when you place an order there is a high likelihood we have it in stock and you won't have to wait.

5.Convenience - Customers are able to purchase via secure Internet connections along with having the ability to order and/or contact our Customer Service department Monday through Friday 9:00am to 9:00pm, Saturday 10:00am to 6:00pm, and Sunday 12-5pm EST.

Shipping Options:

Standard -
Usually delivers in 3 - 10 business days after shipment
Standard Free >19.99 -
Usually delivers in 2 - 5 business days after shipment
Priority Expedited -
Usually delivers in 1 - 3 business days after shipment
New Gear: If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase of a new item, simply return it in its original condition within 45 days of purchase (see exceptions below) and we’ll give you a full refund. It’s that simple. Returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge.  Your refund will be promptly processed upon successful evaluation of your returned item from our trained category professionals. Refunds are made for product value only, excluding shipping and handling charges. If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.

Used Gear: If for any reason you’re not completely satisfied with your purchase of a used item, simply return it in its original condition within 30 days of shipment and we’ll give you a full refund. Items not returned in original condition are subject to a return handling charge.  Select used items are not returnable.

Exceptions: There are no returns on clearance, discontinued, vintage, demo and select used items. Additionally, the following items are returnable only if defective OR unopened - strings, reeds, computers, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, sheet music, cleaners, polishes and polishing cloths. Software/soundware, books, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product. All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 return handling charge. Returned mouthpieces priced over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00. Due to its return policies, you must contact Apple directly to repair, replace or return Apple products. Apple products may not be returned to us under any circumstance. Stringed instruments priced at $1999.00 or more, must be returned within 10 days of shipment.

Requesting a Return: Contact our experts at 1-888-566-6123 to obtain a return authorization. Additional information on returns can be found on the paperwork shipped with your package.

Send your returns to: 

Music 123
(Your RA #)
4005 N. Norfleet
Kansas City, MO 64161-9231

Abuse of Return Privileges – Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear.  Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.  

Music123 collects sales tax on shipments to California(CA), Indiana (IN), Missouri (MO), Utah (UT), and Washington (WA).