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MyOfficeInnovations Information

Shop Owner Description:
To insure we provide products and services that achieve overall cost and time savings to your organization, MyOfficeInnovations approach is to build strong relationships with our customers and vendors, thus creating competitive advantages for you as we provide impeccable service each and every day.

Our nationwide distribution resources allow us to deliver locally in 60+ markets throughout the USA. We have over 200 sales associates, spanning 17 states, offering over 50,000 products that can be delivered next day. Our products listings include a full line of office supplies, paper, toner and ink, coffee and break room items, furniture, custom stamps and printing, cleaning items, promotional goods, plus many more products and services that are used in your organization daily. 

There are many reasons MyOfficeInnovations has become an industry leader. The main reason for our success is that we have never forgotten our customers. We understand that our customers are the heart of our company. We want to create a great relationship with you, our customer. Despite being one of the largest independent office supply companies in the United States, MyOfficeInnovations maintains that “personal touch”. That extra care you find in a family owned company.

We look forward to building a lasting relationship with you. We can be contacted at 888-781-7757. 

Customer Service Information:
Tel: 1-888-781-7757
Email: rakuten@myofficeproducts.com 

Shipping Information:
MyOfficeInnovations Shipping Information

Listed below are shipping details for MyOfficeInnovations, including the geographies shipped to,the service levels offered, and the delivery rates charged. Standard Shipping Rates Continental US - Free Shipping Standard Items less than 3 lbs will ship Newgistics/USPS ETA: 5-7 Business Days. All other items will ship FedEx ground or Common Carrier* ETA: 3-5 Business Days.

Shipping Policy: all orders for normal USPS, FedEx and UPS ground delivery are shipped FREE (no freight charges).

Minimum Order: There is no minimum order at MyOfficeInnovations. Hazardous Items: UPS classifies certain items as hazardous. These items are subject to an additional $24.95 per hazardous item ordered. Hazardous items cannot ship via air, therefore these items can only be shipped via UPS or FedEx Ground.

Freight Line Shipping (Common Carrier): Orders or items that cannot ship via UPS or Fedex Ground due to their weight and/or size ship via a Freight Line Service. Please allow 1-2 weeks for delivery*. All Office Furniture items shipped by MyOfficeInnovations will be shipped via common carrier. The common carriers only responsibility relative to the delivery of furniture is to get the product to the back of common carrier trailer. You will be responsible for unloading activities, unpacking activities and any and all installation activities. MyOfficeInnovations will have no responsibility to perform any furniture unloading, unpacking or installation tasks on behalf of our customers. Orders shipped via freight line to a residential address are strictly delivered curbside. The Freight Company will typically assess additional fees for any delivery beyond normal curbside delivery. Our fees do not include any delivery service beyond curbside - customers are responsible for any extra charges incurred for any extra services. In addition, customers are responsible for additional charges incurred due to missed delivery appointments or re-deliveries.

Shipping Locations: All order ship from one of our 40 nationwide warehouses. Should the closest warehouse not have the item(s) you ordered in stock, we will ship from the next closest warehouse. This may result in you receiving different items on your order at different times if you ordered more than one item. Shipping Method Options: In order to offer the most economical shipping rates and most reliable service, we proudly ship via UPS or FedEx Ground. All items within the carriers; size; weight restrictions are shipped via UPS or FedEx Ground.

Shipping Options:

Standard

Usually delivers in 3 - 10 business days after shipment

Return and Tax Policies

Return Policy:
How Do I Return My Order? Is the item you received not what you expected? Did it not work? Whatever the reason, you won't be stuck with an item you cannot use or that you do not want. 
We are proud to offer one of the best and most flexible return policies in the office products industry. You may return your purchase to MyOfficeInnovations within 30 days of your receipt of the product for credit as long as the item(s) are in their original packaging.

Please keep in mind that once your order has been placed, it cannot be canceled. If you refuse an order, it will then fall under our Standard Return Policy. Using our Standard Return Policy, please email Rakutenreturns@myofficeinnovations.com with the following information: Company name (if applicable), Your name, Your email address, phone number, Rakuten order #, MyOfficeInnovations order number (this will begin with “OE-” or “WO-“), Item number and quantity of product(s) to be returned, and Condition of product (new, damaged, defective, parts missing). 

You must have a Return Authorization number (RA #) prior to returning goods. Our Customer Service team will issue you the RA # and provide you with a distribution center address where the product is to be returned. PLEASE WRITE THIS RA # ON THE SHIPPING LABEL SO WE CAN ENSURE YOU ARE CREDITED PROPERLY. 

Shipping charges for delivery and/or return of items will be credited only if we are responsible for the error. We are not responsible for items that do not arrive at our warehouse. Therefore, we strongly suggest that you ship your package in a way that allows you to track the shipment and receive proof of delivery. 

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. 

The FDA restricts and prohibits the return of food and drug products. If you have any questions about whether a product can be returned, please call us. What If My Order Arrives Damaged? Even if the package appears only slightly damaged, write “Package Damaged” when you sign for delivery. This is VERY important. 

If the package looks significantly damaged, you may refuse delivery. The damaged item will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment. 

What If My Order Arrives and I am Shorted an Item? Please notify us within 5 business days from the date of the signed delivery ticket of the item shorted. If notified within 5 business days we will send out the shorted item at no charge. 

Tax Policy:
MyOfficeInnovations collects and remits sales tax to all fifty (50) states and the District of Columbia. 

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What is a refurbished product?
A refurbished product refers to an item that was returned to the seller or manufacturer. These items are tested for quality and verified to perform like a new product. Refurbished products also contain the original or equivalent accessories of a new product. Other retailers may refer to refurbished products as factory-reconditioned, recertified or repackaged.

Where can I find refurbished products on Rakuten.com?
Refurbished products are marked as Refurbished in the product title and the Condition field. You can also filter your search results to only include refurbished products by selecting Condition: Refurbished on the Search sidebar.
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