If you were shipped a different product than you ordered, please contact us within 48 hours of receiving the product. We will provide an RGA number and instructions on how and where to ship them back. We will pay for the freight back and ship the correct product free of charge. For more detailed information please refer to our return policy.
Return Time Limit
Item must be returned within: 14 Days Refund will be given as: Merchandise Credit or refund of original payment type.
Return or Damaged Item policy
We will accept returns if customer changes mind or item is damaged. If item is damaged in shipping we will file a claim with ups.
All returned items except damaged items are subject to a 20% Restocking Fee.
Will usually ship within 2 business days of receiving cleared payment
Florida state residents are subject to sales tax.
FREQUENTLY ASKED QUESTION:-
How do I contact you?
To place an order call 1-904 998-8760
Our fax number is: 1-904 998-8764
How Do I Track My Package?
Tracking numbers are usually available within 2 to 3 BUSINESS DAYS after placing your order. (On some orders it may take longer than 3 days) All tracking numbers are e-mailed to the e-mail address you provided at the point of sale.
When Can I Expect To Receive My Order?
Ground orders are usually delivered in 3 to 7 business days. Some orders may take longer than 7 days. Truck freight orders are usually delivered in 7-12 business days. All truck freight deliveries will be scheduled through the shipping carrier with the customer and need a valid daytime phone number.
Overnight and 2-day delivery is not guaranteed, if you select overnight or 2-day shipping that only means that arrangements will be made to ship it out using that service. Please be aware that overnight orders placed on Friday will be delivered Monday with the exclusion of a holiday. We do not offer delivery on Saturday, Sunday or holidays.
Can I Cancel My Order?
We often package products within an hour of ordering which at times we do not have ability to cancel orders. We begin the order process as soon as the order is placed.
Can I Change My Order?
We begin the order process as soon as the order is placed. If you entered an incorrect address when checking out, we advise you to contact the shipping company as the receiver of the package when you receive your tracking number. If you need additional parts please submit a new separate order. We can't change part numbers or quantities once the order has been placed.
Part of my order is missing. What do I do?
Please send an email to firstname.lastname@example.org Please include the following information in the email:
Date of purchase:
Site of Purchase:
Order ID or Number:
Items you ordered:
What you are missing:
We will contact the warehouse so please allow extra time to respond.
How Do I Return a Part?
(DO NOT SEND RETURNS BACK WITHOUT AN RMA NUMBER)
We have a 30 day return policy. All parts and cores must be returned within 30 days of delivery with a valid RMA number. We do not accept any returns after 30 days, no exceptions. To obtain an RMA number, Pls send us a E-Mail through the your store orderr or you may call us at 904 998-8760 within 30 days of ordering your product and we will email you an RMA (return merchandise authorization) number with instructions. Returns can't be accepted without an RMA Number.
IMPORTANT: Please be aware that you might receive multiple RMA numbers if you are returning multiple products. It is very important to return items to their correct return location with the correct RMA#. If products are returned to an incorrect location, credit will not be issued or significantly delayed.
We DO NOT Accept Returns on OPENED Electrical, Electronic Parts, Pumps, heaters - No Exceptions
If you plug in the part or open or tear or unseal the plastic or shrink wrap on an electrical or electronic part you CAN NOT return the part for any reason. Instead of using proper diagnostic procedures, some people resort to trial-and-error parts swapping when they don't know how to fix an electrical problem. When parts they have installed do not fix their problem, they want to return them and try something else. Electrical parts are easily damaged by improper installation or testing therefore we can not accept returns on these items unless they are NOT plunged-in, opened or unsealed.
How Should I Ship Back My Return?
- Check that all of the parts you wish to return are included in your RMA e-mail.
- We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.
- All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
- Please make sure to clearly write the correct RMA number on the outside of the shipping box.
- Please do not write on the "boxes" your parts come in as your product will not be considered "resalable".
- All returns are freight prepaid by the customer. We do not offer return shipping reimbursement if the BUYER is at fault.
When will I get my RMA number?
Most RMA numbers are issued within 1-2 business days. (On some items it may take longer than 2 days) Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 2 business days of your request, please contact us as there may be an issue with your return.
Shipping Policy - Tracking and Transit Times
All orders are shipped no signature required. Please be aware that orders ONLY ship on business days; we do not offer weekend or holiday delivery. Most orders are shipped within 1 to 2 business days, subject to availability, weather, and vendor delays, please note some orders may take longer to ship. Tracking numbers should be emailed to you within 1-3 business days, some tracking numbers may take longer to update. Most standard shipping orders are delivered within 3-7 business days, subject to availability, weather, and vendor delays. Most Truck freight orders are delivered within 7-12 business days. All of the timeframes listed above are estimates only. In some cases tracking updates and shipping times will be longer then stated.
Do You Ship Internationally?
Yes do ship outside the United States. We ship to the Continental 48 states. On some products shipped by air freight we can ship to Alaska and Hawaii. We do not ship to Canada, Guam, Puerto Rico, or to any international destination. We ship to freight forwarding companies or hotels.
Do you charge sales tax?
We charge 7% sales tax in the state of Florida.
Do you ship to PO Boxes?
Yes we do ship to PO Boxes. On large items you will need to provide a physical shipping address.
I Am Missing Hardware. Can You Send Me The Missing Piece?
We do not offer hardware or have the ability to send missing pieces. If you are missing hardware from a part (e.g., missing gaskets, clamps, bolts, screws etc...) you can either return the entire part or purchase the hardware locally. If you are missing a crucial part to a kit, the entire kit must be returned. We cannot break up another kit to replace missing items.
What happens if I refuse my order?
If you refuse your order you must send us a support ticket as soon a possible to inform us that you refused your order. Refunds for refused orders usually take longer than normal. (Sometimes up to 1 to 2 weeks)
I never received my package, but my tracking number shows it was delivered. What do I do?
Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. You can contact above to obtain a tracking number to find out exactly when delivery is scheduled to your home or place of business. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed for freight or parts. We can, however, file a lost or damage claim with the particular shipper, but their decision is solely based on their information and findings. First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors to see if your package was accidentally delivered to their residences. If you still cannot locate the package, you will have to call the shipping company, and they should send the driver back out to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.
What if my part fails? What type of warranty does my part have?
Most of our parts (but not all) come with a one year warranty excluding wear and tear items. Depending on the type of product you purchased, you may also have an extended warranty if you purchased one. Please also refer to the manufacturer information that was included with your product for additional information. If your part fails we will issue you an RMA number to return the product. Faulty parts and improperly installed parts return decisions are left up to the particular manufacturers' rules and regulations. We process the return for you by accepting the part and then forward the part directly to the manufacturer for final approval. Installation of parts should be handled by a Certified Technicians, and you should maintain a copy of the repair order after the repair is completed for your records. Especially, with items where misdiagnosis and/or installation can easily damage a part. Remember, that having a certified technician install a part does not necessarily mean it was properly installed, but it will eliminate more of the common errors. On occasion, we may ask for the original repair order and other documentation regarding the repair to be sent to us in order to process the return. If your part is found to be defective you will receive a replacement or full refund.
What if my part arrives damaged?
If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.
Do you offer exchanges or replacement parts?
No, All products must be returned and reordered.
My part broke while I was installing it, can I return it?
We cannot accept returns on any part that has been damaged due to incorrect installation.
I want to return my item, but I used some of the hardware. Can I return it?
We cannot accept returns on any part that is missing parts, hardware, or instructions.
I received my repair manual, but I don't like it. Can I return it?
Manuals cannot be returned if opened under any circumstances. If you opened the shrink wrap, we cannot offer it again.
I installed my part, can I return it?
All items must be in new resalable condition. We cannot accept items that have been used, installed, or disassembled.
My part is defective, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of a defective product.
My part is wrong, do you pay for damages?
We do not cover any expenses that occur as a result of the installation of an incorrect product.
I got a wrong part, who pays for return shipping?
We will pay for return shipping if we found it to be our fault.
How much will my refund be?
Refunds will be issued on the part itself minus any discounts. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your refund e-mail.
Our Catalog and Parts Inventory
We offer a comprehensive domestic and import product catalog of replacement parts, performance parts and accessories. With such a large offering, we often use manufacturers and third party vendors to fulfill our orders.