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NavePoint Information

Shop Owner Description:
NavePoint has been selling top quality cables and rack mounted equipment at discount prices since our inception in 2008. Our mission is to provide our customers with the best quality products available at the lowest possible prices.

Centrally located in the Chicagoland area, NavePoint has quickly evolved from a small in-home business to a powerhouse in the e-commerce space. All of our items are in stock and ready to ship and our inventory management and warehouse systems are state of the art and allow for us to ensure that all orders placed on NavePoint.com are shipped by the next business day.

NavePoint is also a proud member of the Better Business Bureau.

Customer Service Information:
Phone: 888-505-1363
Email: customerservice@navepoint.com 

Shipping Information:
All products ship free of charge! Most items will ship USPS First Class Mail. Priority mail or UPS Express shipping is available for expedited service on some orders for an additional charge. For standard shipping, you should receive your order within 3-4 business days.

Please allow additional time for shipments to Alaska, Hawaii, and APO/FPO addresses. At this time we do not ship internationally. 

Shipping Options:

Standard

Usually delivers in 3 - 10 business days after shipment

Return and Tax Policies

Return Policy:
Returns and exchanges are accepted within 30 days of the sale date. If the item is found to be damaged, defective, or not as described in the listing, NavePoint will pay for the return shipping and will provide you with either a replacement or a full refund, at its sole discretion. Replacements or refunds shall be provided upon receiving the returned shipping notification.

Returns for any other reason will receive a refund, less a 15% restocking fee. The buyer shall be responsible for sending back the product at their own cost and will receive their refund once NavePoint receives the returned item. Items that have been used or show wear due to installation, or that have been damaged due to insufficient packaging during the return, will not be eligible for a return or exchange. Before making a return, the buyer must contact NavePoint in order to obtain a return approval, or the return will not be accepted. 

Tax Policy:
NavePoint collects sales tax when it is required by law. If your order is subject to sales tax, the amount of the sales tax will be indicated at checkout. 

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Estimated Shipping Fee

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Details

What is a refurbished product?
A refurbished product refers to an item that was returned to the seller or manufacturer. These items are tested for quality and verified to perform like a new product. Refurbished products also contain the original or equivalent accessories of a new product. Other retailers may refer to refurbished products as factory-reconditioned, recertified or repackaged.

Where can I find refurbished products on Rakuten.com?
Refurbished products are marked as Refurbished in the product title and the Condition field. You can also filter your search results to only include refurbished products by selecting Condition: Refurbished on the Search sidebar.
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