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Shop Owner Description:
OneCall offers over 6,000 items and features hundreds of deals. We have the latest HDTV models, home theater components, digital cameras and more. OneCall’s unmatched expertise and service excellence have been recognized by BizRate, PriceGrabber and the Better Business Bureau Online. OneCall’s trained, non-commissioned call center staff is able to answer questions about technology, compatibility, quality, performance, connectivity and more.

Customer Service Information:
Phone Number: 800-663-5255 
Hours: M-F 6am-6pm PST and Saturday-Sunday, 9am - 5pm PST
Email: onecall@onecall.com

Shipping Information:
You can count on OneCall to get your package there safe and on time. OneCall offers a variety of delivery choices for shipments to physical addresses anywhere in the United States. Not all delivery methods are available to all areas.

Estimated Delivery Times for Basic Shipping:

FedEx Ground: Estimated delivery time = 4-7 business days
USPS (United States Postal Service): Estimated delivery time = 4-7 business days
UPS Ground: Estimated delivery time= 4-7 business days
Your order could arrive early. A tracking number and delivery instructions will be emailed to you.

Shipping Options:

Standard

Usually delivers in 3 - 10 business days after shipment

Return and Tax Policies

Return Policy:
Please call 1-888-427-2310 for a Return Authorization Number. Items returned without authorization will cause delays in processing your return.

Return of New & Like New Items
You may return any new, factory-sealed or open like new merchandise within 30 days of your purchase date. At your option, a refund or exchange will be issued. Refunds and exchanges are issued for amount of the merchandise only. Unfortunately, shipping charges cannot be refunded. Refunds will be made by the same means as the original purchase. Please note that additional fees may be assessed for missing accessories.

Return of Defective Items
You may return defective merchandise within 30 days of your purchase date. At your option, a refund or exchange will be issued. Refunds will be made by the same means as the original purchase. Please help us expedite your request by including a detailed description of the defect and how to replicate the problem. Additional fees may be assessed for missing accessories.

We recommend that you keep all the packing material for a minimum of 30 days in case a return is necessary.

Special TV Instructions
Damaged in shipping: we will arrange with our carrier to contact you to schedule a return. If you can determine the set is damaged at the time of delivery, please refuse the delivery and call us at 1-888-427-2310 right away.

TV does not seem to function properly: we will help troubleshoot and determine how to solve the problem. If we are unable to resolve the problem, we will arrange for service to assess the television. If service does not resolve the issue we will arrange with our carrier to contact you to schedule an exchange or return.

Don’t like it: if you want to return your TV we will accept your return, however, we ask that you pay for return shipping and any associated reprocessing fees. You will also need to pack the television in its original box with all of the original packing material, accessories and outer box. We will arrange with our carrier to contact you to schedule a return.

Once again, we recommend that you keep all the packing material for a minimum of 30 days in case a return is necessary.

If You Are Concerned or Have Questions 
Please call us at 1-888-427-2310 before you purchase so we can answer your questions and make sure you are comfortable. We have earned top customer service awards because we consistently make our customers happy. 

Some Items we Sell Are Not Returnable
Please review this list for products that are not returnable.

Special order merchandise
Projection bulbs
Personal and healthcare items
Custom cut-to-length audio or video cable
Products with a missing or altered serial number
Products with a different serial number than was fulfilled on your order
Products with a missing or altered UPC
Packaging Your Return
Returned merchandise must include all factory packed accessories in the original carton with all UPC and Bar Codes intact. Incomplete returns may be subject to additional fees as discussed above. Return merchandise must be double boxed with no writing on the manufacturer's box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box.

Processing Time
Returns meeting the conditions outlined above will be processed within five business days following receipt. Processing may be slightly extended during peak business periods.

Please Call for a Return Authorization: 1-888-427-2310

Tax Policy:
OneCall is required to apply a sales tax to purchases shipped within the states of Arizona, California, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Massachusetts, Nevada, New Jersey, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and/or Washington.

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What is a refurbished product?
A refurbished product refers to an item that was returned to the seller or manufacturer. These items are tested for quality and verified to perform like a new product. Refurbished products also contain the original or equivalent accessories of a new product. Other retailers may refer to refurbished products as factory-reconditioned, recertified or repackaged.

Where can I find refurbished products on Rakuten.com?
Refurbished products are marked as Refurbished in the product title and the Condition field. You can also filter your search results to only include refurbished products by selecting Condition: Refurbished on the Search sidebar.
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